Upcoming Webinars

“Is It Talented People or Your Great Processes?”
Wednesday, February 22nd, 2:00 – 2:45 PM ET

Is it the talent you employ or the processes that are in place that make your organization work well (or not so well)?

Every organization is only as good as its weakest link. In any organization, that could be one of two most important aspects of a business – a person or a process.

Whether you’re the CEO, Director, Intern, Line-cook, Plant Manager, etc., your talent, skills, and how or if you were trained are all integral parts of making an exceptional and successful business.

So what’s the secret? How do you know if you’re using the best person to do the job?How do you know if a process is working because of a person or in spite of one? How do you know the difference?

Juran CEO, Dr. Joseph A. DeFeo, brings you this complimentary 45-minute webinar to discuss major topics in this always-relevant and essential parallel between talent and process.

What you will learn:

  • How to distinguish between people and process issues?
  • How to keep your talent up to speed so they do not waste time defending themselves?
  • How to determine which processes work and which do not?
  • How to better engage your talent and improve their skills in a performance improvement program?

Dr. David Fearon

Dr. Joseph A. DeFeo
Chairman and CEO

Register Now



“Webinars offered by this leading source of knowledge and training for business excellence must meet a higher standard of relevance, ease of use, and readiness for practice. We set a high bar for what we can accomplish for our customers from any position we hold. A Juran webinar is premium material. Joe De Feo crafts each session to get right to the point; condensing lessons of what has been tested to work from the deep Juran reservoir. Joe speaks in a friendly, understanding voice that rings with the value of over 30 years of unique quality management experience. He collaborated with Joseph Juran until his last days and continues to build upon this legacy authoring the just released 7th Edition of Juran’s Quality Handbook. Even though I have consumed Juran knowledge across the same 30 years, I often replay the recorded Webinar sessions, always finding more gems of ideas to put to work in my own practice.”

David Fearon Management professor, author, consultant. Examiner, Baldrige National Quality Award


In partnership with IndustryWeek, we are proud to present our

webinar series

hosted by our CEO Dr. Joseph A. DeFeo.

In this 4-part series, participants will become Juran

Certified Performance Excellence

Masters with the knowledge required to drive business excellence from the C-suite. This equips executives the universal principles behind the improvement fads that often advertise a quick fix instead of a long term solution. Participants will learn how to organize, align, and deploy business improvement initiatives to drive business excellence, and sustain financial results.

Session 1: Embracing Excellence & the Universal Management Principles
Session 2: Developing an Effective Continuous Improvement Program and Maintaining Control
Session 3: Aligning Improvement Programs with the Strategic Plan
Session 4: Leading a Quality Culture to Engage Employees


  • Individual webinar for one person: $199
  • All four webinars for one person: $600 (Contact Juran directly for this group rate)
  • Individual webinar for a group of people: $349
  • All four webinars for a group of people: $1,200

Note that to become a Juran Certified Performance Excellence Master, one has to attend all four webinars, successfully pass a quiz at the end of each, and submit a 2-page deployment plan for their organization at the close of the series. Additional information can be found on each webinar’s registration page. Additional fees may apply. All webinar sessions are available on demand – if you did not attend the live viewing, you may still sign up using the links.

Included with all registrations:

  • Downloadable slides for note-taking
  • 1 year access to an on-demand version of the course
  • BONUS: Each individual and group registration includes one copy of Juran’s Quality Essentials for Leaders

Continuing education credits

Each registration entitles you to receive continuing education credits through our partnership with the International Association for Continuing Education & Training (IACET). During the training session, you’ll receive instructions on how to claim your credits. This four-part webinar is equivalent to 0.3 CEUs. (One CEU is equal to ten hours of training.)

IACET continuing education credits are accepted by the American Society for Quality (ASQ) and hundreds of other organizations and companies.

View Our Past Webinars

  • Top 8 Healthcare Issues That Lean Six Sigma Can Help Solve

  • 5 Challenges to Managing Big Data

  • 5 Ways to Use National Performance Awards to Drive Excellence