Our Approach to Excellence

Achieving a culture of excellence requires a basic understanding of three interrelated processes known as Juran Trilogy. Once understood your organization can develop its own system to achieve sustainable results and culture change.
Our Approach to Excellence
Achieving a culture of excellence requires a basic understanding of three interrelated processes known as Juran Trilogy. Once understood your organization can develop its own system to achieve sustainable results and culture change.
The Universal Approach to Excellence

The Juran Trilogy

Every product, service or even function of your business will be forced to change due to customer needs and competitive pressures. Instead of waiting for this to happen, the best organizations develop plans to continuously improve. But it takes more than  a continuous improvement program to be prepared. All organizations must think about the processes that lead to sustainable results.  There are actually three managerial processes: planning, control, and improvement to ensure all you products, processes and people are prepared when a crisis hits. It is called The Juran Trilogy and it is one of his Universal Principles. Once understood it makes it so much easier to attain results.

Making Connections

We help you analyze the business and take steps to improve

You can use the Juran Trilogy to better manage your business processes. Applying the Trilogy to your organization you can answer important questions like:

In product & service design: 
Do you really know your customers and understand their needs? Does your product or service design prioritize the right features?

In process control:
How well do you measure performance? How do you compare? How effective are you at taking action to address performance failings?

In continuous improvement:
Do you have a system to create breakthroughs? Did you establish an improvement project infrastructure? How will you maintain the improvements or embed the changes you make?

More About The Juran Trilogy
Building Support & Commitment

Leadership commitment is the most important prerequisite

Without the support of management at every level, the kind of breakthroughs needed to drive improvement are unlikely to occur.

Leadership support is necessary, and it can be structured into the program from the start.

Putting improvement high on the agenda in your business will entail a structure to support it, from operational teams and process or service owners to business units and executive leaders.

Webinar on Continuous Improvement
Creating a Supportive Culture

Creating organizational breakthroughs leads to culture change

To be successful in the long term as a more dynamic business – not only capable of change but continuously seeking out opportunities for performance improvement – you need the support of the business culture.

It is never easily done, nor is it an overnight transformation. Culture change is an evolution for most companies, reliant on five breakthroughs in thinking and behavior:

  • Leadership is required to attain a culture of excellence
  • Organization Structure to manage across functions
  • Current Performance to move beyond unacceptable levels
  • Culture to engage and get everyone to believe
  • Agility and Sustainability to maintain the gains over the long term
Article on the Right Conditions for Culture Change