The Juran Model and Excellence Framework
The journey to better business results and sustained performance begins with an understanding of the Juran Model
For 40 years Juran has helped global organizations grasp some simple concepts that lead to sustained performance. This begins with understanding the Juran Model and the Juran Framework for Excellence that applies to all industries, businesses, products, services, and processes.
Five Components
The Juran Model consists of five key components, which together can lead to better business results and a culture of excellence:
1.Understanding the Guiding Principles that lay the foundation for excellence
2. Improving the customer experience
3. Creating an infrastructure that engages employees to make improvements using the right methods and tools
4. Process improvement teams to drive process efficiency
5. Leadership and workforce engagement
The Guiding Principles
The first step to establishing a culture of excellence is to understand the guiding principles that underpin the Juran approach to quality improvement.
Embrace Quality – Quality is a word that is commonly used by customers. To help drive better business performance, you must understand the two aspects of what quality means to them:
- Features that drive sales
- Freedom from deficiencies of failure
Superior ‘quality’ products and services always leads to sustainable financial performance.
The Juran Trilogy must be implemented to ensure goods and service superiority. This requires the implementation of three universal principles:
- Quality planning (design quality in)
- Quality control (maintain what is designed)
- Quality improvement (create breakthroughs in current performance)
The Pareto Principle: You don’t have to improve everything. Your leaders must focus on the vital few issues that are preventing positive results.
Solutions to suit a range of individual and organisational training needs
Once the Guiding Principles are understood by leadership, we work with your organization to adopt its own ‘framework’ based on the Juran Excellence Framework below. The Framework consists of three pillars:
1. Developing a strong foundation and business strategy to be the best
2. Understanding and implementing ‘enablers’ – the universal principles
3. Sustaining real business results
Actionable steps to performance excellence
Once we have established your framework, we will work with you to create a roadmap that outlines how quality can be improved and sustained across your organization, in turn leading to better performance, productivity and profitability.
If you’d like more information on the Juran Model and Excellence Framework, Juran’s CEO Dr. Joseph A. DeFeo is available for advisory sessions.
| Decide | Prepare | Launch | Expand | Sustain |
|---|---|---|---|---|
| Understand the Lean Six Sigma methodology, learning maps, and tools | Understand leadership roles and responsibilities for leading performance excellence | Conduct champion training – select projects and candidates for training and develop charters | Ramp us and expand the type of projects | Establish a sustainable enterprise-wide assurance program |
| Initiate an organizational assessment | Educate the board, medical and executive leaders | Train staff on performance excellence | Train steering committee and champions at the Green Belt level | Build board culture of transparency |
| Develop performance excellence strategic goals | Create the performance excellence infrastructure | Launch projects | Move from local to system-wide improvement projects and scorecard | Conduct annual opportunity assessments and identify next wave projects |
| Develop detailed deployment plan | Nominate projects | Create project dashboards and project status reports | Determine the number of performance excellence leaders required | Embed performance excellence improvement methods and tools into the culture |
| Develop training plan | Coordinate activities required for certification | Nominate additional employees for training | ||
| Launch demo projects | Maintain a project and certification database | Create reward and recognition systems | ||
| Share lessons learned | ||||
| Make go decision for more projects |
