Design and improvement breakthroughs are just as important as good quality control
Aerospace has always been a quality-conscious business, but the cost of maintaining that quality is high.
In analysing the total cost of quality it turns out that paying attention to quality in design and to seeking out improvements can save you money. Better yet, they can be the source of competitive advantage and increased customer satisfaction.
In our work with defense contractors we’ve helped organizations to design quality into their processes and their products. The result is products that drive demand, and processes that drive down costs.
Often the process issues lie in the ways people work. A badly designed process is bad, however assiduously it is followed.
In products it is common in safety critical environments for quality control to rule at the expense of new design ideas, whether radical or evolutionary.
Defense companies face the most extreme form of competition, and there isn’t an unlimited budget to help
For many years, Juran has helped to transform the business of defense by promoting quality improvement methodologies, and in providing consultancy and training.
Our approaches have been used to tackle deep rooted problems as well as delivering step changes to process and product design.
Our experience in regulated industries enables us to see opportunities for improvement to deliver sustainable results with minimum constraints.