Performance improvement was born on the production line, but is just as commonly seen in other environments
Adoption of the ideas of business excellence has spread from its beginnings in manufacturing and technology to many other industries.
Broader interpretation of how to apply similar concepts is having a transformational effect on service businesses and public organizations.
Similarly, the flexibility to apply quality improvement across the business is increasing the opportunities for other departments, such as sales and marketing or HR to contribute more to overall performance.
Juran’s impact is being felt in many organizations and not always the ones you might expect.
The early adopters of Juran’s approach to quality were the large scale manufacturing companies, particularly the automotive industry and hi-tech electronics. Our techniques in reducing the cost of poor quality led many to reap substantial business savings.
Their successes caught the eye of other business sectors. Now we’re dealing more often in service companies who rightly identify that they too have processes which could be better.
All companies find that they could be less wasteful certainly, but also that they can deliver better results for shareholders, or outcomes for patients, or more satisfactory experiences for customers.