Excellence Through Quality Leadership
Achieving Excellence Through Quality
“Organizations that engage in the relentless pursuit of delivering high-quality goods and services outperform those that do not.”
Juran Institute (Juran), an Attain Partners Company was founded by Dr. Joseph M. Juran, the Architect of Quality. Dr. Juran was one of the key advisors to Toyota and many global companies. His research and pragmatic approach to improving organizational performance through management of quality led to his popularity which continues today. Dr. Juran passed away in 2008 at the age of 103, but he lives on through his Institute that is now entering its 45th year in operation.
“Superior quality always leads to sustainable business results.”
Superior quality goods and services will result in sustainable financial results because goods and services that are superior to the competitors’ are salable. Goods and services that are salable because of quality continually drive revenue and maintain lower costs, leading to greater profitability. The pursuit of superior quality will transform the business and create a culture of excellence.
Superiority in quality from a customer perspective does not just happen. The business must make quality happen. Quality happens when the organization sets the strategic direction with a relentless pursuit to be the best in quality.
Organizations that attain superior results by designing, controlling, and continuously improving the quality of their goods and services are often called world-class or vanguard companies. They have achieved a state of performance excellence. Organizations that have attained a state of superior quality are well respected by customers because their products and services exceed customers’ expectations, which leads to sustainable business results. This pursuit of excellence through quality management methods creates greater customer, stakeholder, and employee satisfaction, which enables the organization to sustain performance over a longer term.
Managing Quality Is Not Optional
A common argument occurs among managers when asked, Does high quality cost more, or does high quality cost less? Seemingly they disagree. One-half agree that it costs more, and the other half feel it costs less. They are both right. The culprit is the word quality. It is spelled the same way and pronounced the same way, but has multiple meanings. To manage for superior quality and results, leaders must define the word quality from the perspective of customers—those people who buy the goods, services, and even the reputation of your organization.
Contact us to learn how we can help you be the quality leader in your industry.
Our Approach & Methods
Our training and certification programs can be delivered at your organization or on line wit our e-learning portal that we call IMPRO. We are able to transfer our knowledge and test your ability in a range of areas from Root Cause Corrective Action to the skills and methodologies of a Lean Six Sigma Master Black Belt.
Our programs are designed for many levels of an organization from candidates who want to learn the basics of quality to those looking to become masters of quality. Many of our programs can be taken online with access to a wide range of videos, publications, and courses. We offer 1-on-1 coaching and access to multiple Juran certified experts.