Training & Consulting
Implementing an organization-wide Continuous Improvement Program
Attaining quality leadership of goods and services will always lead to sustainable results and delighted customers. Quality leadership means your products and services are seen by your customers and stakeholders as the best in the markets you serve. To delight your customers and stakeholders, products and services must be superior to your competitors. To achieve superiority in quality you must continually improve your products, processes, and people which will transform the business and create a quality and excellence culture.
Aligning your continuous improvement program to the business plan.
Building the foundation for improvement means getting the resources needed to get everyone on board.
Strategic quality planning and deployment, also called hoshin kanri, is a goal setting method of ensuring the business strategy is executed at every level of the organization.
It is an effective approach because it eliminates the inefficiencies that are the product of inconsistent direction and poor communication.
Understanding where you are today is the first toward change
We have multiple methods in making an assessment of your current performance to focus your improvements:
- Employee Skills – understanding the business excellence and quality management skills in your organization
- Organization Health Check & Maturity – understanding how close your organization is to business excellence
- Cost of Quality – understanding the actual costs related to poorly performing processes as a financial metric
- Quality Management System –understanding if your quality system is delivering efficiency and effectiveness
- Stakeholder – establishes the understanding the needs of those critical to your business
- Supplier Quality – delivers a world class supplier management system
Every organization needs its Leaders to act as Champions
By advising and training leaders to be champions of performance improvement, we help you create a drive for change within your business.
Our services focus on how to mobilize staff for improvement and engagement, how to decide what to improve, what methods to use (for example lean or six sigma), how to conduct an improvement project, and how to review project progress and results.
