Virtual Coaching

Juran gives you access to a team of experts who specialise in helping organizations of all sizes implement effective quality improvement programs.
Virtual Coaching
Juran gives you access to a team of experts who specialise in helping organizations of all sizes implement effective quality improvement programs.

Our methods have been trusted by organizations for over 75 years

Juran’s methodology is designed to start small and grow exponentially by transferring knowledge from our coaches to your organization. Educating your people on how to institutionalize improvements is vital to your success and to holding gains.

In order to change, your team needs to believe they can change, and with our support you will achieve this. Our coaches walk with you through a series of interactive workshops and projects that allow you to see the impact of our work and prove the effectiveness of our methodology. We offer various services within our performance roadmap, each of which can be customized for your unit and team.

Meet Our Coaches

Consultants who live and breathe the Juran methodology

Combined, our team has 235 years of experience and has traveled over 22.5 million miles to work with our clients in person. We always go the extra mile for you.

Dr. Joseph A. DeFeo
Chairman & Executive Advisor
Dr. Joseph A. DeFeo, Chairman and Executive Adviser of Juran, is recognized as one of the world’s leading experts on transformational change and breakthrough quality management. For 28 years, Dr. DeFeo has worked as a trusted adviser helping business leaders increase sales, reduce costs and improve its customer experience through the deployment of performance excellence programs. These include Business Process Quality Management, Lean, Six Sigma, Strategy Deployment and Change Management. His recent publication, Juran’s Quality Essentials for Leaders, provides a concise message delivered for leaders to teach them how to embrace quality, not fight it, to be a globally competitive enterprise. Dr. DeFeo has co-authored three other popular texts. DeFeo’s belief that a relentless customer focus and integrity drives business results was recently noted by Steve Denning of A frequent motivational guest speaker at international conferences, Dr. DeFeo has presented in over 30 countries.
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Michael Stamp
Vice President
Michael Stamp serves as Vice President at Juran. In this capacity, he specializes in Continuous Process Improvement, Lean Management and delivering a variety of quality programs to corporate clients. Mr. Stamp has over 25 years of experience and is an outstanding change agent who can identify opportunities, develop focus and provide strategic and tactical business solutions. Mr. Stamp’s core competencies include Process Improvement, Operational Streamlining, Data Science, Special Project Management, Training & Coaching, Cost Reduction, Multi-Site Operations, Quality Control/Assurance, Policy & Procedure Development, Leadership Development & Culture Transformation and Statistics.
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John Neal
Chief Strategy and Operations Officer
John serves as the Chief Strategy and Operations Officer at Juran.  John focuses on the unique needs of organizations, business leaders and employees, particularly on those who are looking to develop new skills and expertise and improve workforce capabilities.  John is committed to listening and learning about organizational challenges and helping them think through solutions that help them solve their problems and achieve their goals.  John is also responsible for developing and executing business development strategies, improving strategic partnerships, overseeing the execution of the sales process, and ensuring our internal operations are focused and effective.  Prior to Juran, John held corporate leadership positions in HR, leadership and people development, management consulting, Lean/Process Improvement and corporate strategy.  John was also the founder of a boutique management consulting company focused on strategic planning and development, creative problem-solving and improving business performance.  John remains engaged and connected to emerging Human Capital and Technology trends through memberships with The World Economic Forum, Deloitte, MIT, LinkedIn and the Built in Boston Community.  John attended Northeastern University and the University of New Hampshire where he attained a dual degree in Business Management and Health Policy.
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Performance Roadmap

We can help put your organization on the path to success

If you are looking to push your organization beyond its limits, Juran will work with your team to create your own performance roadmap that best fits your needs. You can expect to achieve tangible return on investment, long-term culture change, and a highly skilled workforce. We offer all of the following initiatives, and more.

With over 1,000 assessments completed, we can jump start your journey to becoming a world-class organization by identifying top improvement areas.
Strategic Alignment & Deployment
We provide coaching to enable your organization to link its strategy and goals with every business unit and employee.
Infrastructure to Support Change
We have an extensive array of tools to evaluate the maturity, impact, and capabilities of a key department, and support its members to implement change.
Business Process Management
BPM is a strategic program that defines and assigns process owners to the macro business processes that create customer value, in turn driving profits.
Lean & Six Sigma
LSS reduces variation, defects, and waste, and increases speed. Juran provides the full spectrum of LSS services.
Learning & Development
We work one on one with your team to fill in any educational or skill-based knowledge gaps in-person or via webinars.
Continuous Improvement
CI is the ongoing effort to improve products, services, or processes. We offer a number of workshops, including Cost of Poor Quality, Root Cause Analysis, and Quality Improvement Tools.
Operations Excellence

Creating a culture that is committed to continuous improvement

An effective management system enables stable and robust internal processes, a quick adaptation to new customer and stakeholder demands, and links the value stream from vision to delivery.

We accomplish this via:


Setting a standard for quality improvement across all industries

Benchmarking reveals the strengths and weaknesses in an organization and focuses attention on the key areas for performance improvement. We have conducted benchmarking studies in a wide range of industries including oil and gas, automotive, airline, mining, healthcare and manufacturing.

Juran 7-Step Benchmarking Process

Our 7-Step Benchmarking Process © goes a step beyond traditional benchmarking to determine best practices and shares what has been learned between benchmarkers. Our clients agree this unique aspect is a real strength of benchmarking with Juran.

Juran Benchmarking