About Us

At Juran, we’re passionate about making great organizations even better. Why? Because high-performing organizations only serve to benefit society as a whole.

 

Expertise

Our principles and methods can be applied to improve the performance of any industry

Over the past 75 years, we have worked with organizations in fields as diverse as healthcare, service providers, manufacturing, finance, automotive, education, government, and oil & gas.

Raytheon
Simplot
Samsung
Unilever
Astellas
Bristol Myers Squibb
Sinai Health System
Kaiser Permanente
Sutter Health
Molex

Juran at a glance

A snapshot of the impact Juran has had worldwide
  • 60 countries worked in
  • 950 companies worked with
  • 25,000 projects completed
  • $5 billion+ of dollar savings

Mission & History

Why do we do what we do? We work to make society better

MISSION

Create a global community of practice to empower organizations and people to push beyond their limits.

Why do we do what we do? We work to make society better.

Juran exists to give every organization the opportunity to achieve its full potential by focusing on their people. When organizations are operating at their highest level every day, this improves the lives of the people they serve, therefore improving society as a whole.

Whether you represent a hospital, insurance provider, or virtually any company, we recognize that your work is vitally important, and we exist to make it better. We provide long-term solutions, so once you’ve been equipped with our proven strategies, you will have all the skills you need to face any problem and prevent it from cropping up again.

In short, that is why we exist; to improve society one organization at a time. We would be honored to serve your organization too.

HISTORY

The foundation of our work can largely be attributed to Dr. Joseph Juran, often called the father of quality.

Leadership

Juran is lead by a team of quality management experts

By the nature of our work, we roll up our sleeves and do whatever it takes to make your transformation comfortable and workable. Get to know our team.

Dr. Joseph A DeFeo

Dr. Joseph A. DeFeo

Chairman and CEO

Dr. Joseph A. DeFeo, Chairman and CEO of Juran, is recognized as one of the world’s leading experts on transformational change and breakthrough quality management. For 28 years, Dr. DeFeo has worked as a trusted adviser helping business leaders increase sales, reduce costs and improve its customer experience through the deployment of performance excellence programs. These include Business Process Quality Management, Lean, Six Sigma, Strategy Deployment and Change Management. His recent publication, Juran’s Quality Essentials for Leaders, provides a concise message delivered for leaders to teach them how to embrace quality, not fight it, to be a globally competitive enterprise. Dr. DeFeo has co-authored three other popular texts. DeFeo’s belief that a relentless customer focus and integrity drives business results was recently noted by Steve Denning of Forbes.com. A frequent motivational guest speaker at international conferences, Dr. DeFeo has presented in over 30 countries..

Joseph M. DeFeo

Chief Operating Officer

Joseph M. DeFeo has served as Chief Operating Officer of Juran since June 2016. Joe has also served on Juran’s Board of Directors since 2013. In his role, Joe is continuing to re-define the consulting business model and spreading Dr. Juran’s core teachings and founding principles. Joe started as a consultant for Juran in 2010 assessing performance excellence within organizations around the world. Joe assessed over 40 different organizations in 25 countries and through his work redefined Juran’s assessment methodology. Prior to Juran, Joe received a Bachelor of Science in Finance & Accounting from Providence College and a Masters of Business Administration with a concentration in Accounting from Fairfield University. Joe also worked at Deloitte as a financial auditor and senior consultant to Liberty Mutual Insurance Co.

Peter J. Robustelli

Executive Vice President

Peter J. Robustelli is Executive Vice President, Client Experience of Juran. Mr. Robustelli possesses over 25 years of diverse experience as a Key Executive in Process and Business Improvement, Consulting, Project Management, Client Management and Business Development. He is an effective, seasoned, hands-on executive who solves business problems and improves operating performance and profitability by integrating organizations, driving process improvement through statistical variation control, and restructuring organizations. Mr. Robustelli’s primary areas of experience are Executive Leadership, Engagement Management, Change Management, Six Sigma, Lean, Business Process Management, Business Development, Evaluation and Assessment and Service Operations Management. His expertise crosses various industries, including, manufacturing, utilities, government services and transactional settings.

Michael Stamp

Vice President

Michael Stamp serves as Vice President at Juran. In this capacity, he specializes in Continuous Process Improvement, Lean Management and delivering a variety of quality programs to corporate clients. Mr. Stamp has over 25 years of experience and is an outstanding change agent who can identify opportunities, develop focus and provide strategic and tactical business solutions. Mr. Stamp’s core competencies include Process Improvement, Operational Streamlining, Data Science, Special Project Management, Training & Coaching, Cost Reduction, Multi-Site Operations, Quality Control/Assurance, Policy & Procedure Development, Leadership Development & Culture Transformation and Statistics.

Matthew Muller Juran

Matthew Muller

Director of Strategy & Business Development

Matthew Muller has served as Director of Strategy & Business Development since July of 2016. Matthew focuses on the unique needs of enterprise organizations and healthcare systems, particularly on those that are looking for help on institutionalizing improvements. He is committed to listening to senior leaders’ challenges and prescribing them with the correct product, service, or experience to helping them achieve their goals. Matthew is also responsible for developing and setting Juran’s marketing and business development strategies, as well as overseeing the execution of the sales process. Prior to Juran, Matthew came from a technology startup background where he was responsible for net new business generation from Fortune 2000 accounts at both Yottaa and VMTurbo. With each company, Matthew took innovative products that customers were not familiar with and self-sourced significant expansion of the sales pipeline and customer base through effectively articulating the value of his offering. Matthew received a Bachelor of Science in Managerial Economics from the University of Massachusetts Amherst.

The Blog

Latest Articles

Knowledge

Lean, Six Sigma, & Lean Six Sigma: A Definitive Guide

Posted by Joseph M. DeFeo on April 25, 2019
Many of you reading this blog are undoubtedly recognized experts regarding Lean Six Sigma methodologies, tools, and applications. However, we…
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Knowledge

DMAIC: Attaining Superior Quality & Sustainable Results

Posted by Dr. Joseph A DeFeo on April 15, 2019
What is DMAIC? – Superior Project Quality DMAIC is a process or quality improvement and problem-solving method used to improve…
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Knowledge

The Juran Trilogy: Quality Planning

Posted by Dr. Joseph A DeFeo on April 15, 2019
What is the Juran Trilogy? The Juran Trilogy, also called Quality Trilogy, was presented by Dr. Joseph M. Juran in…
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