About Us

40 years of revolutionizing business performance
About Us
40 years of revolutionizing business performance
Leading Change

Everyone wants to be better.

Whatever the business, there is always room for improvement. To be productive, to be profitable, to compete, everyone can and must be better.

And when you don’t perform well, it’s customers who notice first.

We’ve built our business on helping others improve their products and deliver better services that customers demand.

Born out of a vision for excellence in business operations, our expertise is drawn from insights and experience in every industry and around the world.

Ready to change? Find out how to create the foundations.

The Foundations
Creating Capability

More than consultancy

We don’t just tell you what to do. Our focus on improvement is at the individual level.

We transfer our knowledge, experience and expertise to create the capacity and capability for continuous improvement in your company.

Through on-site and online training, we inculcate the skills, attitudes and behaviours that enable you to continue to raise performance from one project to the next.

Combining deep insight into your business with practical methodologies developed and proven over time, we create high-performance operations and a culture of excellence that sustains your success.

Our Approach
Consistent Success

Our impact on industry

With the right conditions in place, every business can design, deploy and maintain the systems and culture that deliver continuous improvement.

Over the past 40 years, we’ve helped organizations worldwide improve their performance, project by project. Sectors we’ve worked in include Manufacturing, Energy, Healthcare, Technology, Consumer Goods, Retail, Defence, Government and Financial Services.

See the results we have delivered for businesses.

Unique Insight

Juran began with an idea

Dr. Joseph Juran founded our business 40 years ago – at the age of 75 – having already had an outstanding career as an engineer, professor and adviser to industry.

Throughout his career he was driven by the desire to solve business problems, but also to pass on his experience and insights to others.

His work focussed on improving organizational performance through the pursuit of quality in process, production and people.

Along the way he developed many ideas that are now part of the common currency of business thinking.

He was prominent among a group of American management thinkers credited with the recovery and supremacy of Japanese business in the decades after WWII.

Dr Jurans History

Juran and the 80:20 rule

Perhaps Dr. Juran’s most widely adopted idea was what he named the Pareto Principle – a means of focussing attention on the 20% of aspects of any system that create 80% of the impact.

Intensely interested in the causes and solutions to business problems, his search for answers resulted in the discovery of many similar ideas with wide application to business.

Read More About the 80/20 Rule >

The Quality Handbook

Dr Juran was successful as a communicator as well as an analyst of business. His most widely read work, Juran’s Quality Handbook, a guide to high performance in business, has never been out of print since its first publication, more than 60 years ago.

View the Book on Amazon >

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The Key Stats

Proven results everytime.

The Juran approach has helped businesses and organizations of all kinds to succed.

Although Juran’s history began in manufacturing, our experience is much wider.

We successfully apply our tools, techniques and approaches to product and service-led businesses in equal measure.

60 countries
worked in
950 companies
worked with
25,000
projects completed
$5 billion+
of savings
Leadership

Juran is lead by a team of quality management experts.

By the nature of our work, we roll up our sleeves and do whatever it takes to make your transformation comfortable and workable. Get to know our team.

Dr. Joseph A. DeFeo
Chairman & Executive Advisor
Dr. Joseph A. DeFeo, Chairman and Executive Adviser of Juran, is recognized as one of the world’s leading experts on transformational change and breakthrough quality management. For 28 years, Dr. DeFeo has worked as a trusted adviser helping business leaders increase sales, reduce costs and improve its customer experience through the deployment of performance excellence programs. These include Business Process Quality Management, Lean, Six Sigma, Strategy Deployment and Change Management. His recent publication, Juran’s Quality Essentials for Leaders, provides a concise message delivered for leaders to teach them how to embrace quality, not fight it, to be a globally competitive enterprise. Dr. DeFeo has co-authored three other popular texts. DeFeo’s belief that a relentless customer focus and integrity drives business results was recently noted by Steve Denning of Forbes.com. A frequent motivational guest speaker at international conferences, Dr. DeFeo has presented in over 30 countries.
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Joseph M. DeFeo
Chief Executive Officer
Joseph M. DeFeo has served as Chief Executive Officer of Juran since June 2018. Joe has also served on Juran’s Board of Directors since 2013. In his role, Joe's focus is to assist organizations understand the future of quality and how technology will be a critical factor in the sustainability. Joe started as a consultant for Juran in 2010 assessing performance excellence within organizations around the world. Joe assessed over 40 different organizations in 25 countries and through his work redefined Juran’s assessment methodology. Prior to Juran, Joe received a Bachelor of Science in Finance & Accounting from Providence College and a Masters of Business Administration with a concentration in Accounting from Fairfield University. Joe also worked at Deloitte as a financial auditor and senior consultant to Liberty Mutual Insurance Co.
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Michael Stamp
Vice President
Michael Stamp serves as Vice President at Juran. In this capacity, he specializes in Continuous Process Improvement, Lean Management and delivering a variety of quality programs to corporate clients. Mr. Stamp has over 25 years of experience and is an outstanding change agent who can identify opportunities, develop focus and provide strategic and tactical business solutions. Mr. Stamp’s core competencies include Process Improvement, Operational Streamlining, Data Science, Special Project Management, Training & Coaching, Cost Reduction, Multi-Site Operations, Quality Control/Assurance, Policy & Procedure Development, Leadership Development & Culture Transformation and Statistics.
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Adina Nichols, Ed.D
Vice President of Organizational Learning
Adina Nichols leads the learner experience and development team and is committed to designing a highly engaging learning experience for Juran’s clients. Before Juran, Adina had over 17 years of leadership experience in learning and development roles, emphasizing instructional design and technology platforms. She has designed a range of solutions such as certification programs, curricula, and courses as strategic programs for complex organizational challenges, including a transformative lean initiative. Adina holds a Doctor of Education in Organizational Leadership, an M.Ed. in Instructional Design & Technology, and an MSA in Performance Improvement Consulting.
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Matthew Muller
Vice President of Strategy
Matthew focuses on the unique needs of enterprise organizations and healthcare systems, particularly on those that are looking for help on institutionalizing improvements. He is committed to listening to senior leaders’ challenges and prescribing them with the correct product, service, or experience to helping them achieve their goals. Matthew is also responsible for developing and setting Juran’s marketing and business development strategies, as well as overseeing the execution of the sales process. Prior to Juran, Matthew came from a technology startup background where he was responsible for net new business generation from Fortune 2000 accounts at both Yottaa and VMTurbo. With each company, Matthew took innovative products that customers were not familiar with and self-sourced significant expansion of the sales pipeline and customer base through effectively articulating the value of his offering. Matthew received a Bachelor of Science in Managerial Economics from the University of Massachusetts Amherst.
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Matthew Borneman
Vice President of Talent Data Science
Matthew Borneman serves as the Vice President of Talent Data Science at Juran. As a trained industrial/organizational psychologist, he has expertise in personnel selection, assessment design, psychometrics, and data science. He is responsible for telling stories through data that allow organizations to consistently improve quality. Prior to Juran, he employed these skills in a variety of consulting roles to help improve companies with quality data-driven insights.
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Tamara Gardner, S.P.H.R.
Chief of Staff
Tamara Gardner is a problem-solving specialist, performance coach, and business strategist who focuses on aligning people, processes, and technology with individual or organizational goals. She has been working with the team at Juran since early 2017. Prior to Juran, Tamara held corporate leadership positions in HR, leadership development, management consulting, change management, internal communications, and learning & development. Most recently, Tamara led an executive leadership development program focused on developing management skills in a lean environment. She is also a published author on a multitude of topics relevant to innovative problem-solving, elevating performance, and navigating change. Tamara is designated as a Senior Professional in Human Resources (S.P.H.R.) and holds a B.S. in Psychology from Green Mountain College.
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John Neal
Vice President of Workforce Strategy & Development
John’s focus is to enable organizations to understand the Future of Work and how the ongoing disruption of emerging technologies will impact the current workforce.  John provides thought leadership in regard to the development of future-focused workforce strategies and partners closely with organizations to execute new employee-centric products and solutions.  Prior to Juran, John held corporate leadership positions in HR/Talent, leadership and people development, management consulting, Lean/Process Improvement and corporate strategy.  John is also the founder of a boutique management consulting company focused on strategic planning and development, creative problem-solving and improving business performance.  John remains engaged and connected to emerging Human Capital and Technology trends through memberships with The World Economic Forum, Deloitte, MIT, LinkedIn and the Built in Boston Community.  John attended Northeastern University and the University of New Hampshire where he attained a dual degree in Business Management and Health Policy.
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Global Representation

Find out more about our global operations.

From our base on the east coast of the USA, we offer consulting services worldwide — through an agent model in several territories and providing direct training elsewhere through an online learning platform.

The Blog

Latest Articles

Knowledge

What Does Operational Excellence Look Like?

Posted by Dr. Joseph A DeFeo on August 5, 2020
What is Operational Excellence? Operational excellence (OpEx) is the goal of improved business performance. It usually means using lean manufacturing…
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Knowledge

Quality Control & Quality Assurance – What Is the Difference?

Posted by Juran on August 4, 2020
It is often assumed that quality control and quality assurance are one and the same thing—however, while both are an…
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Knowledge

The Importance of Quality Auditing

Posted by Juran on July 31, 2020
What is quality auditing? Quality auditing is the systematic examination of an organization’s quality management system (QMS). A quality audit…
Read more