About Us

Dr. Joseph A. DeFeo, Chairman and Executive Adviser of Juran, is recognized as one of the world’s leading experts on transformational change and breakthrough quality management. For 28 years, Dr. DeFeo has worked as a trusted adviser helping business leaders increase sales, reduce costs and improve its customer experience through the deployment of performance excellence programs. These include Business Process Quality Management, Lean, Six Sigma, Strategy Deployment and Change Management. His recent publication, Juran’s Quality Essentials for Leaders, provides a concise message delivered for leaders to teach them how to embrace quality, not fight it, to be a globally competitive enterprise. Dr. DeFeo has co-authored three other popular texts. DeFeo’s belief that a relentless customer focus and integrity drives business results was recently noted by Steve Denning of Forbes.com. A frequent motivational guest speaker at international conferences, Dr. DeFeo has presented in over 30 countries.

Michael Stamp serves as Vice President at Juran. In this capacity, he specializes in Continuous Process Improvement, Lean Management and delivering a variety of quality programs to corporate clients. Mr. Stamp has over 25 years of experience and is an outstanding change agent who can identify opportunities, develop focus and provide strategic and tactical business solutions. Mr. Stamp’s core competencies include Process Improvement, Operational Streamlining, Data Science, Special Project Management, Training & Coaching, Cost Reduction, Multi-Site Operations, Quality Control/Assurance, Policy & Procedure Development, Leadership Development & Culture Transformation and Statistics.

John serves as the Chief Strategy and Operations Officer at Juran.  John focuses on the unique needs of organizations, business leaders and employees, particularly on those who are looking to develop new skills and expertise and improve workforce capabilities.  John is committed to listening and learning about organizational challenges and helping them think through solutions that help them solve their problems and achieve their goals.  John is also responsible for developing and executing business development strategies, improving strategic partnerships, overseeing the execution of the sales process, and ensuring our internal operations are focused and effective.  Prior to Juran, John held corporate leadership positions in HR, leadership and people development, management consulting, Lean/Process Improvement and corporate strategy.  John was also the founder of a boutique management consulting company focused on strategic planning and development, creative problem-solving and improving business performance.  John remains engaged and connected to emerging Human Capital and Technology trends through memberships with The World Economic Forum, Deloitte, MIT, LinkedIn and the Built in Boston Community.  John attended Northeastern University and the University of New Hampshire where he attained a dual degree in Business Management and Health Policy.