Upcoming Webinars

C-Suite Speaks

In Juran’s new C-Suite Speaks series Dr. Joseph A. DeFeo hosts business executives to discuss how business transformation impacts their organizations. This series consists of 45-minute complimentary webinars designed to engage the audience, and answer important questions using the experiences of leaders in industry.

May 31, 2017 2:00 – 2:45 pm EST

Norm Rodriquez, the owner of Springfield Spring Corporation will be Dr. DeFeo’s guest panelist. He will discuss small business quality systems and the importance of having a system in place. He will also talk about the struggles a president and taskmaster faces in the day-to-day management of a precision custom manufacturing operation, and the topic of open book management.

Click here to learn more about Springfield Spring.

Norman L. Rodriques is the President of Springfield Spring Corporation. He purchased Springfield Spring as a 10% shareholder in 1986 with two partners. At that time, Springfield Spring had sales of $600,000 with 14 total employees. In 1998 Mr. Rodriques was promoted to President and in year 2000, Norman purchased the majority of the company’s stock with his current business partner, Mrs. Tina Malley. Today, Springfield Spring is one of the largest, full-service, certified Minority-Owned spring companies in the United Sates with sales in excess of $ 11,000,000.

Springfield Spring manufactures precision-engineered springs, stampings, wire forms and assemblies for a diverse cross section of customers located throughout the United States, Canada, Mexico and Europe. Springfield Spring’s quality management system is registered to the ISO-9001:2008 and ISO 13485:2003 standards. Springfield Spring has 56 employees at three plant locations; East Longmeadow, Mass and Bristol, Conn.

Springfield Spring is an Open Book Managed company. Open Book Management is an employee-centric management process whereby all employees are taught basic accounting principles. The company’s financial information and yearly business plan is openly developed and shared with all employees. Key financial information along with financial operating ratios are carefully defined, measured, and intensely managed by all employees to produce positive and sustainable results. In 2010, Springfield Spring was recognized as one of the top “Open Book Managed” companies in the United States by the “The Great Game of Business” in St. Louis, Missouri.

Dr. David Fearon
Juran Fellow

Dr. Joseph A. DeFeo
Chairman and CEO

Norm Rodriques
Springfield Spring

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“Webinars offered by this leading source of knowledge and training for business excellence must meet a higher standard of relevance, ease of use, and readiness for practice. We set a high bar for what we can accomplish for our customers from any position we hold. A Juran webinar is premium material. Joe De Feo crafts each session to get right to the point; condensing lessons of what has been tested to work from the deep Juran reservoir. Joe speaks in a friendly, understanding voice that rings with the value of over 30 years of unique quality management experience. He collaborated with Joseph Juran until his last days and continues to build upon this legacy authoring the just released 7th Edition of Juran’s Quality Handbook. Even though I have consumed Juran knowledge across the same 30 years, I often replay the recorded Webinar sessions, always finding more gems of ideas to put to work in my own practice.”

David Fearon Management professor, author, consultant. Examiner, Baldrige National Quality Award December 23, 2016


In partnership with IndustryWeek, we are proud to present our

webinar series

hosted by our CEO Dr. Joseph A. DeFeo.

In this 4-part series, participants will become Juran

Certified Performance Excellence

Masters with the knowledge required to drive business excellence from the C-suite. This equips executives the universal principles behind the improvement fads that often advertise a quick fix instead of a long term solution. Participants will learn how to organize, align, and deploy business improvement initiatives to drive business excellence, and sustain financial results.

Session 1: Embracing Excellence & the Universal Management Principles
Session 2: Developing an Effective Continuous Improvement Program and Maintaining Control
Session 3: Aligning Improvement Programs with the Strategic Plan
Session 4: Leading a Quality Culture to Engage Employees


  • Individual webinar for one person: $199
  • All four webinars for one person: $600 (Contact Juran directly for this group rate)
  • Individual webinar for a group of people: $349
  • All four webinars for a group of people: $1,200

Note that to become a Juran Certified Performance Excellence Master, one has to attend all four webinars, successfully pass a quiz at the end of each, and submit a 2-page deployment plan for their organization at the close of the series. Additional information can be found on each webinar’s registration page. Additional fees may apply. All webinar sessions are available on demand – if you did not attend the live viewing, you may still sign up using the links.

Included with all registrations:

  • Downloadable slides for note-taking
  • 1 year access to an on-demand version of the course
  • BONUS: Each individual and group registration includes one copy of Juran’s Quality Essentials for Leaders

Continuing education credits

Each registration entitles you to receive continuing education credits through our partnership with the International Association for Continuing Education & Training (IACET). During the training session, you’ll receive instructions on how to claim your credits. This four-part webinar is equivalent to 0.3 CEUs. (One CEU is equal to ten hours of training.)

IACET continuing education credits are accepted by the American Society for Quality (ASQ) and hundreds of other organizations and companies.

View Our Past Webinars

  • Top 8 Healthcare Issues That Lean Six Sigma Can Help Solve

  • 5 Challenges to Managing Big Data

  • 5 Ways to Use National Performance Awards to Drive Excellence