Upcoming Webinars

“Leading An Organizational Transformation Through the Eyes of a COO”
Wednesday, March 29th, 2:00 – 2:45 PM ET

Is your organization looking to transform itself? If so, you can’t miss this webinar which will discuss change through the eyes of a Chief Operating Officer.

Juran’s experience demonstrates that organizational transformation takes place in five phases: Decide, Prepare, Launch, Expand, and Sustain. Each of these phases helps to lead an organization to it’s desired results, and a clear path forward helps assure that transformation efforts are effective. Successful transformation occurs through thorough planning, efficient execution, and follow-up on improvement efforts, long after the transformation initiative concludes.

Juran CEO, Dr. Joseph A. DeFeo, and Executive Vice President, COO of Sinai Health System and President of Mount Sinai Hospital at Sinai Health System, Loren Chandler bring you this complimentary 45-minute webinar to discuss transformational change from the view of the outside and from the inside of a large health care system. The two will answer questions involving the planning, execution, and aftermath of Sinai Health System’s journey toward transformational change.

What you will learn:

  • What is important and not important from leadership’s point of view
  • The benefits of an effective transformation initiative
  • The benefits of a transformative environment

Dr. David Fearon

Dr. Joseph A. DeFeo
Chairman and CEO

Loren Chandler
Executive Vice President, COO of Sinai Health System
President of Mount Sinai Hospital at Sinai Health System

Register Now



“Webinars offered by this leading source of knowledge and training for business excellence must meet a higher standard of relevance, ease of use, and readiness for practice. We set a high bar for what we can accomplish for our customers from any position we hold. A Juran webinar is premium material. Joe De Feo crafts each session to get right to the point; condensing lessons of what has been tested to work from the deep Juran reservoir. Joe speaks in a friendly, understanding voice that rings with the value of over 30 years of unique quality management experience. He collaborated with Joseph Juran until his last days and continues to build upon this legacy authoring the just released 7th Edition of Juran’s Quality Handbook. Even though I have consumed Juran knowledge across the same 30 years, I often replay the recorded Webinar sessions, always finding more gems of ideas to put to work in my own practice.”

David Fearon Management professor, author, consultant. Examiner, Baldrige National Quality Award December 23, 2016


In partnership with IndustryWeek, we are proud to present our

webinar series

hosted by our CEO Dr. Joseph A. DeFeo.

In this 4-part series, participants will become Juran

Certified Performance Excellence

Masters with the knowledge required to drive business excellence from the C-suite. This equips executives the universal principles behind the improvement fads that often advertise a quick fix instead of a long term solution. Participants will learn how to organize, align, and deploy business improvement initiatives to drive business excellence, and sustain financial results.

Session 1: Embracing Excellence & the Universal Management Principles
Session 2: Developing an Effective Continuous Improvement Program and Maintaining Control
Session 3: Aligning Improvement Programs with the Strategic Plan
Session 4: Leading a Quality Culture to Engage Employees


  • Individual webinar for one person: $199
  • All four webinars for one person: $600 (Contact Juran directly for this group rate)
  • Individual webinar for a group of people: $349
  • All four webinars for a group of people: $1,200

Note that to become a Juran Certified Performance Excellence Master, one has to attend all four webinars, successfully pass a quiz at the end of each, and submit a 2-page deployment plan for their organization at the close of the series. Additional information can be found on each webinar’s registration page. Additional fees may apply. All webinar sessions are available on demand – if you did not attend the live viewing, you may still sign up using the links.

Included with all registrations:

  • Downloadable slides for note-taking
  • 1 year access to an on-demand version of the course
  • BONUS: Each individual and group registration includes one copy of Juran’s Quality Essentials for Leaders

Continuing education credits

Each registration entitles you to receive continuing education credits through our partnership with the International Association for Continuing Education & Training (IACET). During the training session, you’ll receive instructions on how to claim your credits. This four-part webinar is equivalent to 0.3 CEUs. (One CEU is equal to ten hours of training.)

IACET continuing education credits are accepted by the American Society for Quality (ASQ) and hundreds of other organizations and companies.

View Our Past Webinars

  • Top 8 Healthcare Issues That Lean Six Sigma Can Help Solve

  • 5 Challenges to Managing Big Data

  • 5 Ways to Use National Performance Awards to Drive Excellence