Upcoming Webinars

C-Suite Speaks

In Juran’s new C-Suite Speaks series Dr. Joseph A. DeFeo hosts business executives to discuss how business transformation impacts their organizations. This series consists of 45-minute complimentary webinars designed to engage the audience, and answer important questions using the experiences of leaders in industry.

June 28, 2017 2:00 – 2:45 pm EST

Troy Wells, President and Chief Executive Officer of Baptist Health will be Dr. DeFeo’s guest panelist. He will discuss his role as President and CEO, how their large organization works when it comes to improving the quality of healthcare, and why skills training is important. Troy will discuss the Baptist mission, vision, and values and how that shapes their organization to provide the best care for their patients.

Click here to learn more about Baptist Health.

Troy Wells is the President and Chief Executive Officer of Baptist Health, which is the largest health-care system in Arkansas. Wells has been in this position since June 2014 when he was selected by Baptist Health’s board of trustees to succeed longtime president and CEO Russ Harrington upon his retirement.

Prior to being promoted to lead Baptist Health as its CEO, Wells served as Senior Vice President of administrative services for the Baptist Health system. Wells also previously served as chief executive officer of Arkansas Health Group and vice president of Practice Plus, which are divisions of Baptist Health that specialize in physician staffing within the system and the management of affiliated physician clinics.

Wells joined Baptist Health in 2006 as the Vice President of Clinical Services with system responsibility for pharmaceutical services, respiratory care, emergency services and MedFlight, as well as oversight of Baptist Health Medical Center-Arkadelphia, Baptist Health Medical Center-Heber Springs, and Baptist Health Medical Center-Stuttgart.

Before joining Baptist Health, Wells was the Chief Operating Officer of Newport Hospital & Clinic providing strategic and operational direction for the hospital, retail pharmacy, two medical-equipment companies, physician practices, recruitment, medical-staff relations, and a home-health agency.

Wells earned a master’s degree in health-services administration from the University of Arkansas at Little Rock and received a bachelor’s degree in microbiology from the University of Arkansas in Fayetteville.

Wells is an associate of the American College of Healthcare Executives, serves on the University of Arkansas at Little Rock alumni board of directors as well as the board of directors of the Little Rock Regional Chamber of Commerce, and is a member of Calvary Baptist Church in Little Rock.

Dr. David Fearon
Juran Fellow

Dr. Joseph A. DeFeo
Chairman and CEO

Troy Wells
President & CEO
Baptist Health

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“Webinars offered by this leading source of knowledge and training for business excellence must meet a higher standard of relevance, ease of use, and readiness for practice. We set a high bar for what we can accomplish for our customers from any position we hold. A Juran webinar is premium material. Joe De Feo crafts each session to get right to the point; condensing lessons of what has been tested to work from the deep Juran reservoir. Joe speaks in a friendly, understanding voice that rings with the value of over 30 years of unique quality management experience. He collaborated with Joseph Juran until his last days and continues to build upon this legacy authoring the just released 7th Edition of Juran’s Quality Handbook. Even though I have consumed Juran knowledge across the same 30 years, I often replay the recorded Webinar sessions, always finding more gems of ideas to put to work in my own practice.”

David Fearon Management professor, author, consultant. Examiner, Baldrige National Quality Award December 23, 2016


In partnership with IndustryWeek, we are proud to present our

webinar series

hosted by our CEO Dr. Joseph A. DeFeo.

In this 4-part series, participants will become Juran

Certified Performance Excellence

Masters with the knowledge required to drive business excellence from the C-suite. This equips executives the universal principles behind the improvement fads that often advertise a quick fix instead of a long term solution. Participants will learn how to organize, align, and deploy business improvement initiatives to drive business excellence, and sustain financial results.

Session 1: Embracing Excellence & the Universal Management Principles
Session 2: Developing an Effective Continuous Improvement Program and Maintaining Control
Session 3: Aligning Improvement Programs with the Strategic Plan
Session 4: Leading a Quality Culture to Engage Employees


  • Individual webinar for one person: $199
  • All four webinars for one person: $600 (Contact Juran directly for this group rate)
  • Individual webinar for a group of people: $349
  • All four webinars for a group of people: $1,200

Note that to become a Juran Certified Performance Excellence Master, one has to attend all four webinars, successfully pass a quiz at the end of each, and submit a 2-page deployment plan for their organization at the close of the series. Additional information can be found on each webinar’s registration page. Additional fees may apply. All webinar sessions are available on demand – if you did not attend the live viewing, you may still sign up using the links.

Included with all registrations:

  • Downloadable slides for note-taking
  • 1 year access to an on-demand version of the course
  • BONUS: Each individual and group registration includes one copy of Juran’s Quality Essentials for Leaders

Continuing education credits

Each registration entitles you to receive continuing education credits through our partnership with the International Association for Continuing Education & Training (IACET). During the training session, you’ll receive instructions on how to claim your credits. This four-part webinar is equivalent to 0.3 CEUs. (One CEU is equal to ten hours of training.)

IACET continuing education credits are accepted by the American Society for Quality (ASQ) and hundreds of other organizations and companies.

View Our Past Webinars

  • Top 8 Healthcare Issues That Lean Six Sigma Can Help Solve

  • 5 Challenges to Managing Big Data

  • 5 Ways to Use National Performance Awards to Drive Excellence