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Driving a Culture of Excellence Through Effective Knowledge Transfer

Are your employees capable of sustaining what they have learned after a training event? Knowledge transfer is the practical problem of transferring knowledge from one part of the organization to another. Like knowledge management, knowledge transfer seeks to organize, create, capture or distribute knowledge and ensure its availability for future users. It is considered to be more than just a communication problem. If it were merely that, than a memorandum, an e-mail, or a meeting would accomplish the knowledge transfer. To achieve operational excellence or world class status your organization needs to assure effective transfer of knowledge from instructor to person (whether online or classroom); from department to department; business unit to business unit.

In this session we will explore how to better transfer knowledge and guarantee all trained employees retain the new skills they have learned over time. We will look at using the new IMPRO virtual education platform as an example of technology that can boost your knowledge transfer in your organization.

Join this complimentary webinar presented by Dr. Joseph A. DeFeo by registering now!

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Dr. Joseph A. DeFeo

Dr. Joseph A DeFeoChairman and CEO of Juran, is recognized as one of the world’s leading experts on transformational change and breakthrough quality management. For 28 years, Dr. DeFeo has worked as a trusted adviser helping business leaders increase sales, reduce costs and improve its customer experience through the deployment of performance excellence programs. DeFeo’s belief that a relentless customer focus and integrity drives business results. A frequent motivational guest speaker at international conferences, Dr. DeFeo has presented in over 30 countries.


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