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Supplier Quality: Partner or Adversary?

Toyota Expands Takata Air Bag Safety Recall. FDA expands recall of blood pressure drug due to cancer-causing agent. How often have you heard about product failures lately? It is not a coincidence that many of the root causes of the defect is always blamed on the “supplier.” Take Toyota and the air bag incident. It was a Takata air bag. A supplier! Same with the blood pressure drug. No surprise it too was blamed on a supplier problem! Who are these ‘poor performing’ suppliers? Who is responsible for their poor performance? Often it is your organization that may be neglecting the supplier and getting just what you are willing to pay for or demand!

Today’s suppliers are an extension of our organizations and should be treated as a partner not an adversary. An effective supplier quality program should work towards developing a mutually beneficial relationship to benefit both supplier and processor (your organization).

In this free webinar, Juran’s CEO Joseph A. DeFeo will examine the simple but made difficult supplier quality management system. He will examine the supplier: selection, assessment, segmentation, monitoring and rewarding excellence in the supply chain. Learn how to develop an effective relationship with your suppliers and remove the burden of being shut down because your supplier did not understand your requirements or thought all your purchasing protocols only wanted lower costs and not better quality.

Join this complimentary webinar presented by Dr. Joseph A. DeFeo by registering now!

Webinar Level

Date & Time

October 3, 2018 at 3 PM EST


Dr. Joseph A. DeFeo

Dr. Joseph A DeFeoChairman and CEO of Juran, is recognized as one of the world’s leading experts on transformational change and breakthrough quality management. For 28 years, Dr. DeFeo has worked as a trusted adviser helping business leaders increase sales, reduce costs and improve its customer experience through the deployment of performance excellence programs. DeFeo’s belief that a relentless customer focus and integrity drives business results. A frequent motivational guest speaker at international conferences, Dr. DeFeo has presented in over 30 countries.


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