Building a Culture of Excellence Webinar Series
Part 3: The Juran Model
The Juran Model
Dr. Joseph M. Juran began writing about his model in the 1950s and every decade or so would update it in his popular book, The Juran Quality Handbook: The Guide to Performance Excellence. This text is often regarded as the ultimate compendium of knowledge on the subject of business and quality performance improvement and has continued under the authorship of Dr. Joseph A. DeFeo.
In this webinar, we will review the guiding principles of the Juran Model – or what we call its “hardpoints” – giving you a better understanding of how quality and excellence go hand in hand.
Date & Time
Wednesday, May 29 / 2PM EST
Dr. Joseph A. DeFeo
Chairman and CEO of Juran, is recognized as one of the world’s leading experts on transformational change and breakthrough quality management. For 28 years, Dr. DeFeo has worked as a trusted adviser helping business leaders increase sales, reduce costs and improve its customer experience through the deployment of performance excellence programs. DeFeo’s belief that a relentless customer focus and integrity drives business results. A frequent motivational guest speaker at international conferences, Dr. DeFeo has presented in over 30 countries.