Organizational Problem Solving: It’s All About Bird Poop

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The heart of all organizational problem solving is to understand enough of the causes of the problem, and find an acceptable solution to it. Finding the “root cause or causes” of an organizational problem is the single most important determinant of success or failure of sustaining results. This is true of all types of problems: chronic problems that have been …

Improvement Projects ROI: Too Little, Too Late

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Lackluster financial results from improvement projects? Smaller than expected ROI (return on investment)? Do not be alarmed, there are solutions to these problems. With a little boost your organization can achieve great results. Last week’s blog on the Juran JUMP program attempted to bring to light the slowness of some improvement programs and methods. In this week’s blog I will …

Improvements Take Too Long!

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“Our improvements take too long!” This is the mantra of many executives I have met, of every employee I have met. Let’s face it everything takes too long. Everything except vacations, holidays and entertainment events that is. So why does ‘it’ take so long? There are a variety of reasons most of which we continue to research at Juran. Year …

Why companies with a quality culture don’t suffer from eroding margins

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“Too many companies only focus on top-line growth. Savvy business owners know that often the easiest path to grow their profits is to focus on their margins.”- Inc Magazine, 2017. How many times have you heard your leadership scream, “Our margins are declining and we need to do something!” Probably every quarter, if not every day! This is the mantra …

Making Everything Great Again

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Is your company great? When it comes to asking this about our companies and organizations we work for, being great is something that everyone strives for. These two words are an excellent motivator for businesses, but it must be remembered that greatness is seen in the eyes of the beholder. Organizations must always revisit their business strategy, models, and customer …