At no time since the dawn of the Industrial Revolution has quality improvement been as strategic in nature as it is today. For most market leaders, quality has now become a strategic imperative. Little wonder. After all, the difference between market winners and losers is now being measured in terms of how much value is being delivered to the customer.
Developing a program that achieves sustainable and measurable breakthrough results is not for the faint of heart. But it is possible, especially if you follow a tried-and-true three-step integrated approach.
What You’ll Learn
- The three-step roadmap that includes 1) preparing to improve, 2) identifying what to improve, and 3) solid execution.
- The many forms training can take, and which one is right for you.
- How to use benchmarking and assessments as a cost-effective framework that provides objective baselines of company performance.
- The four areas you need to excel in to achieve transformational change.
- Assessments you can launch immediately to build a case for improvement.
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