By Thomas Pyzdek and Joseph A. DeFeo The views expressed in this White Paper are solely those of the authors.…
What Does Operational Excellence Look Like?
What is Operational Excellence? Operational excellence (OpEx) is the goal of improved business performance. It usually means using lean manufacturing…
Quality Control & Quality Assurance – What Is the Difference?
It is often assumed that quality control and quality assurance are one and the same thing—however, while both are an…
The Importance of Quality Auditing
What is quality auditing? Quality auditing is the systematic examination of an organization’s quality management system (QMS). A quality audit…
DMAIC Process & Methodology: An Essential Guide
What is DMAIC? DMAIC is a quality improvement and problem-solving method used to improve business performance. During the DMAIC process,…
Develop People, Design Culture, and Deliver Results
Continuous improvement might sound like a simple concept but it can be hard to pin down, not least because different…
Design of Experiments – An Essential Tool for Quality Improvement
In order to stand out from the competition, businesses have little choice but to constantly redesign their products, or develop…
The History of Quality
It’s easy to think of the concept of quality management as strictly a modern-day phenomenon. In fact, some of the…
Lean Six Sigma in Healthcare
In many countries, people are living longer while the birthrate is either stagnant or falling. In the U.S., the 2018…
