In 1979, Dr. Joseph M. Juran founded Juran Institute, Inc., an organization aimed at providing research and pragmatic solutions to enable organizations from any industry to learn the tools and techniques for managing quality and performance excellence.
Building upon Dr. Juran’s foundation, we now provide a number of services to help clients in all industries. We are known worldwide for research, consulting, and training that enables organizations to increase product and service quality, streamline business processes, reduce costs, and heighten their competitive edge.
Our Values – We guarantee our clients measurable results. We seek to exceed our client expectations with every interaction. We are accurate and highly responsive to our clients’ needs. We will retain our founder’s, Joseph M. Juran, legacy of pragmatic business improvement methods.
Executive Leadership – Joseph A. De Feo, Chairman and CEO of Juran Institute, Inc., is recognized as one of the world’s leading authorities on transformational change systems and breakthrough management principles. For nearly 25 years, De Feo has worked as a Juran Executive Coach helping business leaders increase sales, reduce costs and improve customer satisfaction through the deployment of process improvement programs, including Lean and Six Sigma, strategic planning and cultural transformation.
His ability to cut through complex issues and apply proven methodologies and solutions has made him a sought-after business partner for industry leaders around the globe such as Anthem, Duracell, Emhart Glass, Lance Foods, Raytheon, Samsung, and Unilever.
Mr. De Feo is co-author of Juran’s Quality Handbook 6th Edition, The Complete Guide to Performance Excellence; the “go to” resource for deployment leaders. De Feo’s belief that a relentless customer focus and integrity drives business results was recently noted by Steve Denning of Forbes.com.
“By re-focusing primary attention on the customer and on exceeding the customer’s expectations, the Juran Quality Handbook has done quality management a great service.”
Mr. De Feo’s personal mission to educate society on the importance of improving quality for the sake of humanity was cultivated at an early age. Growing up in a large Italian family, he was taught to help others who were less fortunate. His love of teaching and gift for communication enabled him to put his talents to work, which spawned a career of notable achievements. After a high school teaching post, he took a position as Director of Quality Programs at Perkin Elmer Corporation, becoming the youngest director in the company’s history.
The Juran Difference – Quality is our business and we ensure that it is also our clients. Juran practices what we teach. We are fully committed to our clients and believe that our clients’ success is our success. The essential end product of our analysis, our training, and our consulting is for our clients to be fully prepared to move forward using our methods, practices, and tools in their business when each engagement draws to a close.
We seek to understand each company’s wants, needs, and expectations, and we always strive to exceed them. We plan for each client’s eventual self-sufficiency by utilizing a “train-learn-and-apply-practice-master” approach. We have our own comprehensive Juran Management System that drives and maintains our business. Planning for your self-sufficiency is part of every Juran engagement. The process improvement and problem-solving steps we use are clear, transferable, and applicable to the wide-ranging issues organizations face.
Juran is the right partner to improve your performance. Our services and training, publications, software, and support materials are unparalleled in any industry. We are adept at preparing business leaders, managers, and all levels of employees with the practical skills and in-depth knowledge they need to achieve tangible, rapid results on the job. The learning experience offered through our mentoring, training, and certifications is designed to enable our clients to accelerate their performance improvement efforts, deliver enhanced value to internal and external customers, and increase their organization’s profitability.