Juran Institute
In 1979, Dr. Joseph M. Juran founded Juran Institute, Inc., an organization aimed at providing research and pragmatic solutions to enable organizations from any industry to learn the tools and techniques for managing quality and performance excellence.
Building upon Dr. Juran’s foundation, we now provide a number of services to help clients in all industries. We are known worldwide for research, consulting, and training that enables organizations to increase product and service quality, streamline business processes, reduce costs, and heighten their competitive edge.
Our Company
Scroll To: Our Mission | Our Vision | Executive Leadership | The Juran Difference | Executive Management Team | Careers
Our Mission – Our mission is to create value for society and our customers through superior quality and sustainable results.
Our Vision – Our vision is to be recognized by our customers as the best source for attaining superior quality and sustainable results.
Executive Leadership – Joseph A. De Feo, MBA, Chairman and CEO of Juran Institute, Inc., is recognized as one of the world’s leading authorities on transformational change systems and breakthrough management principles. For nearly 25 years, De Feo has worked as a Juran Executive Coach helping business leaders increase sales, reduce costs and improve customer satisfaction through the deployment of process improvement programs, including Lean and Six Sigma, strategic planning and cultural transformation.
His ability to cut through complex issues and apply proven methodologies and solutions has made him a sought-after business partner for industry leaders around the globe such as Anthem, Duracell, Emhart Glass, Lance Foods, Raytheon, Samsung, and Unilever.
Mr. De Feo is co-author of Juran’s Quality Handbook 6th Edition, The Complete Guide to Performance Excellence; the “go to” resource for deployment leaders. De Feo’s belief that a relentless customer focus and integrity drives business results was recently noted by Steve Denning of Forbes.com.
“By re-focusing primary attention on the customer and on exceeding the customer’s expectations, the Juran Quality Handbook has done quality management a great service.”
Mr. De Feo’s personal mission to educate society on the importance of improving quality for the sake of humanity was cultivated at an early age. Growing up in a large Italian family, he was taught to help others who were less fortunate. His love of teaching and gift for communication enabled him to put his talents to work, which spawned a career of notable achievements. After a high school teaching post, he took a position as Director of Quality Programs at Perkin Elmer Corporation, becoming the youngest director in the company’s history.
The Juran Difference – Quality is our business and we ensure that it is also our clients. Juran practices what we teach. We are fully committed to our clients and believe that our clients’ success is our success. The essential end product of our analysis, our training, and our consulting is for our clients to be fully prepared to move forward using our methods, practices, and tools in their business when each engagement draws to a close.
We seek to understand each company’s wants, needs, and expectations, and we always strive to exceed them. We plan for each client’s eventual self-sufficiency by utilizing a “train-learn-and-apply-practice-master” approach. We have our own comprehensive Juran Management System that drives and maintains our business. Planning for your self-sufficiency is part of every Juran engagement. The process improvement and problem-solving steps we use are clear, transferable, and applicable to the wide-ranging issues organizations face.
Juran is the right partner to improve your performance. Our services and training, publications, software, and support materials are unparalleled in any industry. We are adept at preparing business leaders, managers, and all levels of employees with the practical skills and in-depth knowledge they need to achieve tangible, rapid results on the job. The learning experience offered through our mentoring, training, and certifications is designed to enable our clients to accelerate their performance improvement efforts, deliver enhanced value to internal and external customers, and increase their organization’s profitability.
Executive Management Team – The Executive Management Team (EMT) oversees all client work and the day-to-day business of Juran Institute. The team is responsible for obtaining the highest customer satisfaction. Members of the EMT include:
Robert Kevin Caldwell (Kevin) is a Senior Coach and Trainer as well as Executive Vice President of Juran North America. In this capacity, Mr. Caldwell is responsible for managing the North American practices as well as assisting clients in implementing enterprise wide assurance systems; business process re-engineering; cost of quality analysis; Value Stream Management (Lean) enterprise techniques; and Six Sigma implementations.
Mr. Caldwell’s more than 35 years of business performance and quality management experience includes leading major organizational transformations, managing multi-plant and divisional manufacturing entities, leading Fortune 1000 quality organizations, and coaching and support to diverse manufacturing entities and service organizations in Lean Six Sigma, value stream optimization, Balance Business Scorecard integration, and organizational assessments.
John F. Early is Executive Vice President of Juran International, directing work in offices outside of North America and leading the assessment practice. He also serves clients as an Executive Coach and conducts major client engagements. Mr. Early has over 30 years of successful executive leadership of organizations through major organizational and technical change, incorporating the methods of Strategic Quality, Lean, Six Sigma, and Business Process Improvement.
Mr. Early’s consulting and leadership experience spans multiple industries including health insurance, hospitals, physician group practices, financial services, pharmaceuticals, process manufacturing, heavy manufacturing, electronics, consumer goods, and government. Functional experience includes strategy, marketing, customer service, product development, research and development, service operations, manufacturing operations, and back-office sales, and financial operations. Mr. Early has demonstrated success with measurable breakthrough results for a wide variety of clients around the globe.
Mary Beth Edmond is an Executive Vice President and Senior Nurse Executive with Juran Healthcare, as well as a Lean Six Sigma Black Belt. She assists clients in designing and implementing enterprise-wide quality assurance systems; quality improvement deployment strategies and plans; business process management; enterprise-wide patient safety programs; Lean Six Sigma coaching and project support; and organizational performance assessments.
Ms. Edmond has 40 years of healthcare experience in nursing and consulting for community hospitals, academic medical centers, and Ambulatory Surgical Centers.
Brian Swayne is an Executive Coach and Trainer helping leaders transform their organizations through development of strategic priorities, deployment of transformation programs, and establishing process improvement programs, including Lean and Six Sigma. Mr. Swayne is a sought after partner for his experience in leading process improvement efforts, developing strategy, and delivering transformation programs at leading Fortune 500 companies and the demonstrated ability to deliver results in complex environments.
Mr. Swayne, MBB and MBA, is also the Executive Vice President of Business Development with Juran. In this capacity, he leads Juran’s Product Innovation, Marketing, and Sales.
Brad Wood, Ph.D., is Executive Vice President with Juran and Managing Director of Juran Institute B.V. In this capacity, Dr. Wood leads Juran’s global benchmarking and assessments practice.
Dr. Wood joined Juran in January 2004 and has a responsibility for building and delivering benchmarking services primarily to the oil and gas industry both upstream and downstream. He is a highly experienced benchmarking practitioner and consultant, with nearly twenty years experience in oil and gas, petrochemical, IT, rail, and renewable energy markets. In addition to benchmarking, his consulting focus has been on quality management, including business process improvement and change management, risk and safety management, and management system development. In particular, he has specialized in the development of business process-based management systems.
Careers – At Juran, we strive for a healthy balance between work and life. We offer employees a challenging and rewarding work atmosphere, coupled with a competitive salary and the opportunity for career advancement. We believe in continually educating and supporting our employees through personal development and training.
Thank you for your interest in Juran. Please call Juran’s Corporate Headquarters at +1.800.338.7726, or email tina@juran.com, for Juran’s current career opportunities.