Scroll To: Joseph M. Juran | A Note from Our Chairman | The Baldrige Connection
Joseph M. Juran’s major contribution to society was in the field of quality management and he is often called the “father” of quality. Perhaps most importantly, he is recognized as the person who added the managerial dimension to quality—broadening it from its statistical origins. His contributions to quality were so important, and as a result, he is continually written about in many publications, such as, the Harvard Business Review, BusinessWeek, the Financial Times, and many quality related journals.
Dr. Juran became well known to the world after his first visit to Japan in 1954, soon after World War II. Professor Kano of Japan recalls, “He impressed top executives here with his managerial aspect of quality and contributed to the quality development in Japan by helping to establish the reputation of “made-in-Japan” products.”
In 1937, Dr. Juran created the “Pareto principle,” which millions of managers rely on to help separate the “vital few” from the “useful many” in their activities. This is commonly referred to as the 80-20 principle. Its universal application makes it one of the most useful concepts and tools of modern-day management. This is now referred to as Juran’s Pareto Principle.
Dr. Juran wrote the first standard reference work on quality management, the Quality Control Handbook, first published in 1951 and now moving into its sixth edition. This handbook is the reference for most quality and performance improvement change agents since it provides important how-to information dedicated to improving an organization’s performance by improving the quality of its goods and services.
His classic book, Managerial Breakthrough, first published in 1964, presented a more general theory of quality management. It was the first book to describe a step-by-step sequence for breakthrough improvement. This process has evolved into Lean and Six Sigma today and is the basis for quality initiatives worldwide.
In 1979, Dr. Juran founded Juran Institute, an organization aimed at providing research and pragmatic solutions to enable organizations from any industry to learn the tools and techniques for managing quality.
The Juran Trilogy®, published in 1986, identified and was accepted worldwide as the basis for quality management. After almost 50 years of research, his trilogy defined three management processes required by all organizations to improve. Quality control, quality improvement, and quality planning have become synonymous with Juran and Juran Institute, Inc.
Juran describes quality from the customer perspective as having two aspects: higher quality means a greater number of features that meet customers’ needs. The second aspect relates to “freedom from trouble”: higher quality consists of fewer defects.
As a result of the power and clarity of Joseph Juran’s thinking and the scope of his influence, business leaders, legions of managers, and his fellow theorists worldwide recognize Dr. Juran as one of “the vital few” – a seminal figure in the development of management theory. Juran has contributed more to the field and over a longer period of time than any other person, and yet, felt he had barely scratched the surface of his subject. “My job of contributing to the welfare of my fellow man,” wrote Juran, “is the great unfinished business.”
A Note from Our Chairman – Dr. Juran wrote that the purpose of the Institute is to improve the quality of society. He said, “Whatever you do make sure it improves society. Don’t just do it for the sake of profit.” A true leader is not just there to lead a company. They must have a purpose. I hope to continue to build upon the foundation of true leadership which Dr. Juran embodied. – Joseph A. De Feo, Juran Institute’s Chairman & CEO.
The Baldrige Connection – Our legendary founder was a particularly vocal advocate for the Baldrige program. Prior to the passage of the congressional act that created the Baldrige Award in 1987, he testified in front of Congress on behalf of creating the award to help bring the focus of quality to the United States. Dr. Juran was also one of the original Overseers in the Baldrige Award process. Over the years since the beginning of the Baldrige Award, Juran Institute has offered its own staff in support of the Baldrige process, many of whom have participated in the roles of Judges, Sr. Examiners, and Examiners.
Our belief is that the United States needs the Baldrige Award process and framework to help assure our country remains competitive around the globe for decades to come. For more information about the Baldrige Award please visit Baldrige.com.