Creating a Culture of Excellence
The Juran Trilogy
Every product, service or even function of your business will be forced to change due to customer needs and competitive pressures. Instead of waiting for this to happen, the best organizations develop plans to continuously improve. But it takes more than a continuous improvement program to be prepared. All organizations must think about the principles, methods, tools and processes that lead to sustainable results. Three of these methods and processes are critical to your OpEx System. There are actually three managerial processes: quality planning, quality control, and quality improvement to ensure all you products, processes and people are prepared before a crisis hits. It is called The Juran Trilogy and it is one of our Universal Principles. Once implemented it makes it so much easier to attain results.
We help you analyze the business and take steps to improve
You can use the Juran Trilogy to better manage your business processes. Applying the Trilogy to your organization you can answer important questions like:
In product & service design:
Do you really know your customers and understand their needs? Does your product or service design prioritize the right features?
In process control:
How well do you measure performance? How do you compare? How effective are you at taking action to address performance failings?
In continuous improvement:
Do you have a system to create breakthroughs? Did you establish an improvement project infrastructure? How will you maintain the improvements or embed the changes you make?