About Us

Our principles and methods can be applied to improve the performance of any industry.

Over the past 75 years, we have worked with organizations in fields as diverse as

healthcare, service providers,

manufacturing, finance, automotive,

education, government, and oil & gas.

TESTIMONIALS

“Juran’s optimistic approach teaches us that people in our organizations are very smart. They’re not pawns, They’re very smart. And if given the opportunity to change and improve, they will. They will improve the processes if there’s a mechanism for it.”

Steve Jobs January 21, 2010

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Juran at a glance

  • 235 years of experience combined
  • 22.5 million miles traveled for our clients
  • Over $10 billion saved for our clients
  • 25,000 people trained in our methodology

Mission & History

Mission

Create a global community of practice to empower organizations and people to push beyond their limits.

Why do we do what we do? We work to make society better.

Juran exists to give every organization the opportunity to achieve its full potential by focusing on their people. When organizations are operating at their highest level every day, this improves the lives of the people they serve, therefore improving society as a whole.

Whether you represent a hospital, insurance provider, or virtually any company, we recognize that your work is vitally important, and we exist to make it better. We provide long-term solutions, so once you’ve been equipped with our proven strategies, you will have all the skills you need to face any problem and prevent it from cropping up again.

In short, that is why we exist; to improve society one organization at a time. We would be honored to serve your organization too.

History

The foundation of our work can largely be attributed to Dr. Joseph Juran, often called the father of quality.

  • 1937:

    Dr. Juran creates the “Pareto principle,” also known as the 80-20 principle, which millions of managers still rely on to help separate the “vital few” from the “useful many” in their activities.

  • 1945:

    Dr. Juran is invited by General MacArthur to train Japanese leaders following World War II.

  • 1951:

    Dr. Juran publishes the first standard reference work on quality management, the Quality Control Handbook. Today, it is in its seventh edition and is still widely used.

  • 1954:

    Dr. Juran visits Japan and introduces the managerial aspect of quality to the country’s top executives.

  • 1964:

    Dr. Juran publishes his signature book, Managerial Breakthrough. This was the first book to describe a step-by-step sequence for breakthrough improvement, and evolved into the foundation for Lean and Six Sigma today.

  • 1970:

    A quality crisis sets in for the United States. Dr. Juran gains guru status as his expertise is used to combat these issues in the private sector.

  • 1979:

    Dr. Juran founds Juran Institute, an organization aimed at providing research and pragmatic solutions to enable organizations from any industry to learn the tools and techniques for managing quality. We have been carrying his torch ever since, and adapting Dr. Juran’s tested philosophies to today’s market needs.

  • 1986:

    The Juran Trilogy® is published and accepted worldwide as the basis for quality management. This trilogy utilized 50 years of research to define the three management processes required by all organizations to improve quality control, quality improvement, and quality planning.

  • 1987:

    Dr. Juran testifies in Congress for the importance of a national award for quality. He humbly turns down the chance to name the award after himself, and the Baldridge Award is born.

  • 1988:

    Dr. Joseph A. DeFeo steps in as the Chairman and CEO of Juran Global. He will soon transform the company and carry on Dr. Juran’s high standards.

  • 2005:

    The Juran Institute, now run by Dr. Joseph DeFeo, is awarded the ASQ Golden Quill Certificate and Century of Improvement awards.

  • 2008:

    Dr. Juran passes away at age 103 after laying the foundation for modern quality control.

  • 2012:

    CEO Dr. Joseph DeFeo is inducted into the Connecticut Business Leader Hall of Fame.

  • 2013:

    Juran launches a strategic partnership with the University of New Brunswick to conduct Lean Six Sigma and training to business students and faculty.

  • 2014:

    Dr. DeFeo is awarded the CCSU Hall of Honor Distinguished Graduate Award.

  • 2016:

    Juran opens a new office in Boston, MA, spearheaded by Joseph DeFeo, Jr. He brings with him a detailed understanding of the company, as well as his own experience consulting in the field.

  • 2017:

    Juran combined its classic pyramid with the Chinese symbol of humanity to express that we must lean on each other to help the other succeed. The human element of any organization is vital to its success and that is why Dr. Juran founded the company. Today, we want this sentiment to be a focal point.

Leadership

By the nature of our work, we roll up our sleeves and do whatever it takes to make your transformation comfortable and workable. Get to know our team.

Dr. Joseph A DeFeo

Dr. Joseph A. DeFeo

Chairman and CEO

Dr. Joseph A. DeFeo, Chairman and CEO of Juran, is recognized as one of the world’s leading experts on transformational change and breakthrough quality management. For 28 years, Dr. DeFeo has worked as a trusted adviser helping business leaders increase sales, reduce costs and improve its customer experience through the deployment of performance excellence programs. These include Business Process Quality Management, Lean, Six Sigma, Strategy Deployment and Change Management. His recent publication, Juran’s Quality Essentials for Leaders, provides a concise message delivered for leaders to teach them how to embrace quality, not fight it, to be a globally competitive enterprise. Dr. DeFeo has co-authored three other popular texts. DeFeo’s belief that a relentless customer focus and integrity drives business results was recently noted by Steve Denning of Forbes.com. A frequent motivational guest speaker at international conferences, Dr. DeFeo has presented in over 30 countries..

Joseph M. DeFeo

Chief Operating Officer

Joseph M. DeFeo has served as Chief Operating Officer of Juran since June 2016. Joe has also served on Juran’s Board of Directors since 2013. In his role, Joe is continuing to re-define the consulting business model and spreading Dr. Juran’s core teachings and founding principles. Joe started as a consultant for Juran in 2010 assessing performance excellence within organizations around the world. Joe assessed over 40 different organizations in 25 countries and through his work redefined Juran’s assessment methodology. Prior to Juran, Joe received a Bachelor of Science in Finance & Accounting from Providence College and a Masters of Business Administration with a concentration in Accounting from Fairfield University. Joe also worked at Deloitte as a financial auditor and senior consultant to Liberty Mutual Insurance Co.

Peter J. Robustelli

Executive Vice President

Peter J. Robustelli is Executive Vice President, Client Experience of Juran. Mr. Robustelli possesses over 25 years of diverse experience as a Key Executive in Process and Business Improvement, Consulting, Project Management, Client Management and Business Development. He is an effective, seasoned, hands-on executive who solves business problems and improves operating performance and profitability by integrating organizations, driving process improvement through statistical variation control, and restructuring organizations. Mr. Robustelli’s primary areas of experience are Executive Leadership, Engagement Management, Change Management, Six Sigma, Lean, Business Process Management, Business Development, Evaluation and Assessment and Service Operations Management. His expertise crosses various industries, including, manufacturing, utilities, government services and transactional settings.

Robert Kevin Caldwell

Executive Vice President

Robert Kevin Caldwell is a Senior Coach and Trainer as well as Executive Vice President at Juran. In this capacity, Mr. Caldwell is responsible for managing the North American practices as well as assisting clients in implementing enterprise wide assurance systems; business process re-engineering; cost of quality analysis; Value Stream Management (Lean) enterprise techniques; and Six Sigma implementations. Mr. Caldwell’s almost forty years of business performance and quality management experience includes leading major organizational transformations, managing multi-plant and divisional manufacturing entities, leading Fortune 1000 quality organizations, and coaching and support to diverse manufacturing entities, healthcare systems, and service organizations in Lean Six Sigma, value stream optimization, Balance Business Scorecard integration, Cost of Quality Analyses, and organizational assessments.

Michael Stamp

Vice President

Michael Stamp serves as Vice President at Juran. In this capacity, he specializes in Continuous Process Improvement, Lean Management and delivering a variety of quality programs to corporate clients. Mr. Stamp has over 25 years of experience and is an outstanding change agent who can identify opportunities, develop focus and provide strategic and tactical business solutions. Mr. Stamp’s core competencies include Process Improvement, Operational Streamlining, Data Science, Special Project Management, Training & Coaching, Cost Reduction, Multi-Site Operations, Quality Control/Assurance, Policy & Procedure Development, Leadership Development & Culture Transformation and Statistics.

Matthew Muller

Director of Strategy & Business Development

Matthew Muller has served as Director of Strategy & Business Development since July of 2016. Matthew focuses on the unique needs of enterprise organizations and healthcare systems, particularly on those that are looking for help on institutionalizing improvements. He is committed to listening to senior leaders’ challenges and prescribing them with the correct product, service, or experience to helping them achieve their goals. Matthew is also responsible for developing and setting Juran’s marketing and business development strategies, as well as overseeing the execution of the sales process. Prior to Juran, Matthew came from a technology startup background where he was responsible for net new business generation from Fortune 2000 accounts at both Yottaa and VMTurbo. With each company, Matthew took innovative products that customers were not familiar with and self-sourced significant expansion of the sales pipeline and customer base through effectively articulating the value of his offering. Matthew received a Bachelor of Science in Managerial Economics from the University of Massachusetts Amherst.