Implementing the Juran Trilogy

The Trilogy is a universal way of thinking about the processes that need to be in place to attain excellence. The Juran Trilogy includes the three managerial processes that will apply to all  organizations, products, processes and people. Today we carry out the Trilogy through Lean, Six Sigma and Quality Management Systems.
Implementing the Juran Trilogy
The Trilogy is a universal way of thinking about the processes that need to be in place to attain excellence. The Juran Trilogy includes the three managerial processes that will apply to all  organizations, products, processes and people. Today we carry out the Trilogy through Lean, Six Sigma and Quality Management Systems.
Right the First Time

Using the right method at the right time will make change happen more easily.

Planning refers to incorporating quality methods into the design of new products, services and processes. Control takes into account the need for processes (value streams) to be maintained  and in compliance to regulatory requirement. Improvement refers to using a common set of methods and tools to continuously improve through both breakthrough methods like Lean Six Sigma and daily improvement (kaizen).

Plan
Innovation in design
Control
Quality Control and Assurance System
Improve
Breakthrough & Continuous Improvement
Design to Meet Your Customer Needs

Listen to the Voice of the Customers

Innovation in product and service design is dependent on listening to the voice of your customers and develop solutions to meet and exceed their needs. This happens when your organization incorporates quality by design methods into your develop, innovation and design processes.

Design Thinking (DT)

Juran’s approach to design thinking begins and ends with the customer. Our straightforward methodology addresses the challenges of product and service design and delivery to exceed business and customer expectations.

Encompassing familiar audience research, analysis, creative development, prototyping and experimentation steps, it leads to innovations in design that are firmly focused on meeting customer needs.

Our Approach to Design Thinking

Quality by Design (QbD)

The big shift in recent times is for product and service design teams to be responsible not only for creating solutions that respond to customer needs, but also for the processes that enable their production or delivery. They have an operational as well as a creative role.

Quality by design steps take the organization from establishing project and design goals, through customer orientation to the development process and the transfer to operations.

More on Quality By Design
Monitor to control Key Process Characteristics to Maintain Performance to Targets

A system for monitoring quality throughout the business

The oldest process of the Trilogy. Quality Control has been around since the 1920’s. It is the most basis process to manage quality and the most essential since one cannot design and build perfect products and services without maintaining control of them while being produced (but with technology we are getting close)

Quality Control

Among the competing systems for monitoring and accrediting quality in a commercial context, ISO 9000 stands out – not least for its rapid adoption during the 1990s. However a common set of requirements as a baseline system.

While it has many good features that can help to establish a marker for quality in the enterprise, it is not sufficient alone to embed a culture of quality.

When implementing a control and assurance system the goal should not be accreditation (as some strive for), but maintaining performance targets that were planned in. Our approach to control and assurance go beyond ISO 9000. To reach a culture of excellence organizations must move beyond ISO 9000. ISO 9000 as of 2024 does not mandate Quality By Design or Continuous Improvement based on results.

Root Cause Analysis:

This is part of maintaining control of a process. All processes will vary over time and create failures, rework and customer complaints. To find the cause of these random, and sporadic events we need a method to find the root causes and return a process back to a controlled process. Root cause analysis is a subset of Six Sigma tools that can restore the process quickly.

 

Improve to Meet Changing Customer Needs

Measurable progress and real breakthroughs in business improvement

Widely adopted and much publicized, Lean, Six Sigma and Lean Six Sigma are all useful tools in product, service and process improvement.

Lean Thinking
Lean is a strategic and process by process journey, developed at Toyota, and used to optimize organizational systems by eliminating or reducing common types of waste within them thereby improving efficiency especially in production areas. It does this to enable organizations to perform faster, cheaper and better by improving cycle time and throughput.

Six Sigma Design & Improvement
Six Sigma is a strategic and project by project journey. It had replaced the common set of tools for quality improvement. It typically focuses on identifying and meeting the needs of customers first, and the organization or business second.  It is a project team based program with a 5 common steps: Define, Measure, Analyze, Improve and Control to solve business problems such as on eliminating defects in a product process or service. It draws heavily on prior methods of quality improvement such as PDCA and PDSA. IT places more emphasis on evidence based problem solving.

Lean Six Sigma

This is a combined method of training on key Lean and Six Sigma tools so that Belts can work on both Lean events and Six Sigma events without being trained separately on each.