Juran helps organizations design quality into their management systems through GAP Analysis reports and recommendations based on the report findings.
A GAP Assessment is an in-depth analysis of costs of poor quality and improvement opportunities, effectiveness of key business process performance, and the maturity and effectiveness of existing quality management systems. It provides an evaluation and analysis of the organization’s relative strengths and deficiencies. It is generally first completed in the Decide Phase and updated in the Sustain Phase.
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