The requirements of the Criteria for Performance Excellence (Baldrige Award) are embodied in seven Categories, as follows: Leadership; Strategic Planning; Customer Focus; Measurement, Analysis, and Knowledge Management; Workforce Focus; Process Management; Results.
The last step, after exploring all the categories and your organization’s placement and scoring within each, is the analysis of results. The Results category (7) examines your organization’s performance and improvement in all key areas—product outcomes, customer-focused outcomes, financial and market outcomes, workforce-focused outcomes, process effectiveness outcomes, and leadership outcomes. Performance levels are examined relative to those of competitor and other organizations with similar product offers. This Performance Results Summary Matrix will help you collect the results data that you need in order to examine your organization’s performance and improvement.
To download the matrix, click on the following link: Performance Results Summary Matrix.PDF