In this article, Intergrating Quality with Strategic Business Performance, the methods used by a small number of companies who have radically transformed their business performance in the past ten or twenty years, are presented.
A small number of companies have radically transformed their business performance in the past ten or twenty years. Many of the concepts and methods they have used stem from total quality management. The successes of these companies have dramatically changed how they and others see both quality and business management today. They are rethinking how they are organized, how they manage themselves and even what businesses they should be in.