Improving the Relationship between Staff and Line – An Assist from the Anthropologists

by admin on January 22, 2009

in Dr. Juran Life and Times

In this article, Dr. Juran discusses the price that is commonly paid for improved effectiveness. He relates the resulting strained relationship between line and staff personnel to the impact of new technical ideas on members of established societies (“cultures”). He offers recommendations to remedy this occurrence.

Improving the Relationship Between Staff and Line

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