Granite Rock’s ATM

by Tina Pietraszkiewicz on June 21, 2010

in Quality Minute of the Month

Granite Rock, a Malcolm Baldrige Award winner, benchmarked banks and gas stations and borrowed their ATM technology to improve delivery and increase sales and profits.

The segment illustrates how we can learn from studying other industries (not just our competition). Creativity and thinking outside the box are essential to thriving and attaining superior quality and sustainable results—especially during a recession.

To download the entire Quality Minute, please click on the following link: Quality Minute: Granite Rock’s ATM

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