To get the best results from this powerful performance improvement tool, known as Benchmarking, you need a clear understanding of what it can do for you and a well-structured process for your initiatives. It’s impossible to acquire detailed knowledge of an operation after only a quick glance or a short visit. Benchmarking goes much further than a simple explanation of the pricing and features of competitors’ products and services; it considers not only the output, but also the process by which the output is obtained.
7 Steps to Better Benchmarking
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