How the project by project approach transformed a hospital system

Audra D'Agostino Blog Leave a Comment

A look at what Sinai Hospital System’s Loren Chandler had to say about their transformation… If you tuned in with us at the end of March then you were lucky enough to get a transparent view of a hospital system’s transformation to better quality. Like Dr. Juran said, he has never seen a successful transformation without the top management being …

How Lean Six Sigma can Combat Turnover

Michael Stamp Blog Leave a Comment

Employee turnover is on the minds of American employers lately. The percentage of employees initiating a separation from an employer, known as the “Quits Rate” at the Bureau of Labor Statistics, has been rising since 2011. Since 2016 it has equaled the Quits Rate since before the Great Recession. While that is a great indicator of health for the American …

Managing Big Data

Juran Blog Leave a Comment

There will be many trends this year that shape the way we manage, and specifically the way we manage for quality. One of these important trends is the increased access that businesses have to massive amounts of data, and the importance of big data management. Big data refers to extremely large data sets of structured and unstructured data, and big …

Big Data in Action

Juran Blog Leave a Comment

It is clear that big data can provide many new business opportunities for organizations. Discoveries about consumer behavior or marketing campaigns can be revealing and informative, but there are many more ways to leverage big data. One example is in making medical decisions. i2b2, or Informatics for Integrating Biology and the Bedside, is a big data project sponsored by the …

A New Look at Expert Quality Healthcare

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With the emergence of any new industry, there are bound to be initial hurdles that must be overcome before achieving breakthrough success. The telemedicine industry is no exception. Telemedicine by definition is the use of telecom and information technology to provide healthcare remotely. Patients can video conference with their doctor and receive medical advice that otherwise may not be easily …

Quality in the Organic Food Industry

Juran Blog Leave a Comment

There is an extensive process in place in order for a food product to receive the USDA Organic Seal, and this is an example of effective quality management methods in practice. One way to understand the organic producer certification process is to compare it to the Juran Trilogy®. The USDA organic regulations were developed by the National Organic Program (NOP) …

What Does a Baldrige Award-Winning Company Look Like?

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In 2015, four organizations received the prestigious Malcolm Baldrige National Quality Award for their commitment to performance excellence. The winners were from four different categories, including small business, education, health care, and nonprofit. See below for some highlights on these organizations’ achievements: MidwayUSA: This outdoor and recreational sport equipment firm improved its employee satisfaction and engagement rate from 76 percent …

The Ultimate Way to Overcome Technology Issues in Healthcare

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A major technological shift that is facing not only healthcare, but many other industries today is the integration of electronic records and Big Data into everyday operations. While there are certainly benefits to using these technologies in an organization to make more informed decisions or discover hidden problems, this shift also comes with some potential risk. In the healthcare industry, …