Do Healthy Finances Mean a State of Performance Excellence?

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Organizations that enjoy healthy finances tend to become complacent. “Life is good” tends to be the mantra. One only needs a significant event like the Samsung Note 7 fire hazard, the Takata airbag inflator recall, or the LG Electronics recall of portable air conditioners due to fire hazards, to name a few, to create a burning platform (no pun intended) …

Managing Big Data

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There will be many trends this year that shape the way we manage, and specifically the way we manage for quality. One of these important trends is the increased access that businesses have to massive amounts of data, and the importance of big data management. Big data refers to extremely large data sets of structured and unstructured data, and big …

Big Data in Action

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It is clear that big data can provide many new business opportunities for organizations. Discoveries about consumer behavior or marketing campaigns can be revealing and informative, but there are many more ways to leverage big data. One example is in making medical decisions. i2b2, or Informatics for Integrating Biology and the Bedside, is a big data project sponsored by the …

Enabling Breakthrough Levels of Performance

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Improvement happens every day, in every organization — even the poorly performing ones. Improvement is the only way a business survives. It is a continuous activity that is incrementally chipped-away at, day after day. It is different than breakthrough improvement, however. Achieving breakthrough improvement requires taking a step back and analyzing your situation a little closer. Breakthrough means the organized creation of …

Why Preparation is Key to Business Success

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In today’s global market, the difference between the successes and the failures is no longer measured only in terms of financial performance and market share. What is now being factored into the equation — and rightfully so — is the value being delivered to the customer, which requires a clearer understanding of the elusive and ever-changing customer needs and the ability to translate those …

Top 4 Quality Management Misconceptions

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In today’s world of continually evolving technology — where not only the technology itself speeds up, but so does the rate of change — it is no easy task for companies to stay on the cutting edge of quality management. In order to maintain and manage quality and processes, the use of a quality management system is often the only way to avoid customer …