Improvements Take Too Long!

Dr. Joseph A DeFeo Blog Leave a Comment

“Our improvements take too long!” This is the mantra of many executives I have met, of every employee I have met. Let’s face it everything takes too long. Everything except vacations, holidays and entertainment events that is. So why does ‘it’ take so long? There are a variety of reasons most of which we continue to research at Juran. Year …

The Five Phases of a Transformation Roadmap and the Roadblocks

Peter Robustelli Blog Leave a Comment

Leadership teams, especially new ones, typically have a vision to create change (like a culture change or some other new way of thinking) but no plan on how to get there that extends further than three or four months. Many of them say, “We’ll see how it goes and then adjust and/or decide on where to go from there”. What …

Tired of Running from Competition? Fulfill the Customer Needs

Michael Stamp Blog Leave a Comment

Your company has always been an industry leader. Your customers are loyal, your financials are solid, and your employees are happy. However, newer competition is lurking around the corner. They represent the new flavor, nimble and embracing the next wave. How do you focus on the present and still innovate for the future? How do you protect your core business …

Do Healthy Finances Mean a State of Performance Excellence?

Kevin Caldwell Blog Leave a Comment

Organizations that enjoy healthy finances tend to become complacent. “Life is good” tends to be the mantra. One only needs a significant event like the Samsung Note 7 fire hazard, the Takata airbag inflator recall, or the LG Electronics recall of portable air conditioners due to fire hazards, to name a few, to create a burning platform (no pun intended) …

How Leaders Play A Role In Quality Culture

Peter Robustelli Blog Leave a Comment

Culture change is what is on almost every Leader’s mind when you ask them about what is the most important thing to improve. It’s understandable, the organizational culture drives everything; how we work, make decisions, collaborate, create and even our level of loyalty and commitment. No wonder it is on their mind. Also, when you discuss strategies on how to …

Lean Six Sigma Can Make Millennials Your Greatest Asset

Matthew Muller Blog Leave a Comment

Millennials will soon be the largest living American generation, and their impact on corporate America is already apparent. Older generations have been fairly vocal about their concerns with the stereotypical flaws that most millennials have, like: “They are entitled slackers” “They need constant praise” “They are job hoppers” “They don’t understand the true meaning of work” Sure these can all …

4 Critical Success Factors For Any Quality Culture

Joseph M. DeFeo Blog Leave a Comment

Over the last five years, I have traveled to 30 different countries to assess and observe companies to help them understand where they need to improve and how to close those gaps. One area that was a top priority for those companies was to measure their culture. This was a difficult thing to do because there aren’t specific things one …

Why Top-Notch Team Training Is Important

Michael Stamp Blog Leave a Comment

With the end of the Great Recession has come a dramatic increase in spending on Corporate Learning. The improved economic environment has made resources available for training and professional development for employees at all levels of the organization. Paired with the availability and quality of self-paced online learning, there are huge opportunities today to improve performance through Corporate Learning. Training …

Making Everything Great Again

Dr. Joseph A DeFeo Blog Leave a Comment

Is your company great? When it comes to asking this about our companies and organizations we work for, being great is something that everyone strives for. These two words are an excellent motivator for businesses, but it must be remembered that greatness is seen in the eyes of the beholder. Organizations must always revisit their business strategy, models, and customer …