How To Become A Quality Healthcare Provider by Increasing Productivity

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There are many healthcare issues that can be solved with the implementation of Lean. In any organization, and especially in healthcare, time is a critical resource; any time wasted means less time caring for patients. In most cases, the major causes of excess waste are inefficient processes that cause staff to be unproductive.

One Lean strategy to combat these inefficiencies is to create workflows designed to reduce or eliminate non-value added steps from processes. It’s important to note that the process you wish to improve must be properly identified and understood before it can be modified. This requires process mapping, which is the first step to improving a process.

To begin, select which specific process you would like to improve, (for example, a patient’s visit to the emergency room.) Make note of each step and who is responsible for what at each point. At each step, ask why this is being done, and if the action is valuable or wasteful. Each and every step, no matter how small, needs to be documented. In the case of healthcare organizations, value must be viewed from the perspective of the patients, and can translate to anything that improves the treatment process by alleviating pain or reducing suffering. (Source)(Source)


Once the entire process is mapped out, including the people who are involved, you can start to identify wasteful steps and generate improvements to the process. Some examples of waste that may be found in a hospital setting are:

  • Overproduction (ordering unnecessary tests)
  • Material movement (moving charts from workroom to workroom)
  • Inappropriate processing (multiple care providers reentering patients’ social history without obtaining any new information)
  • Inventory (patients waiting for long periods in examination rooms)
  • Correction (wrong medication administered because of illegible handwriting

By eliminating these wastes, staff can spend less time on non-value activities and more time productively doing their jobs and providing quality care to patients.

Author: Juran

For the past 75 years, Juran has been an industry leader in performance excellence. We are your on-demand team of trainers, coaches, and expert consultants. Built upon the philosophies laid out by Dr. Juran, the father of quality, we put you on the fast track to results by designing improvement initiatives that actually work. We aim to help all organizations achieve the highest quality of products, people, and processes, and we understand the importance of transferring our knowledge to your team to guarantee the success of your program in the future.

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