How to Improve Efficiency and Effectiveness
The Continuous Quality Improvement methods of Lean and Six Sigma can be defined as two complementary methods that, when combined, enable overall performance improvement. They both begin by understanding customer needs, and then focus on meeting those needs. Often times it is necessary to reduce process waste – those things within a process that add no value – in order to meet the customer and organization’s needs. The goal of improvement is to minimize the resources required for designing, producing, marketing, and delivering a goods or services to customers by eliminating waste that inflate costs, lead times, and inventory.
This cost-effective guide was designed for anyone studying, deploying, and being a part of a Lean or Six Sigma initiative or team. It is also helpful for those involved in root cause analysis. Its team skills section can even help those looking to run a better meeting.
A key feature is the ‘tools matrix’ which recommends when to use which tool. In addition, tools are illustrated with an actual example, and simple steps to help you successfully implement and use the tools.
Helpful skills for teamwork are also included on subjects like building rapport within a team and others who may be involved; listening techniques like questioning, clarifying, confirming and giving feedback; and group decision making.