New Products from Juran Store

Juran's Quality Handbook 6th Edition e-Book Edition

Tue, 22 May 2012 08:17:01 +0000

For more than 50 years, Juran’s Quality Handbook has been the singular, essential reference for quality management and engineering. The 6th Edition—the first revision of the Handbook in ten years—forges a new standard in the most up-to-date methods to attain business results through superior quality. Comprehensive coverage of quality management: Fundamentals of Managing for Quality; The Managerial Role in Attaining Quality; Implementing and Deploying Quality; The Managerial Tools; The Statistical Tools; The Roadmap to Attain Quality Leadership

Price:$79.99

Lean and Six Sigma Reference Guide and Tool Kit

Tue, 22 May 2012 08:17:01 +0000

How to Improve Efficiency and Effectiveness The Continuous Quality Improvement methods of Lean and Six Sigma can be defined as two complementary methods that, when combined, enable overall performance improvement. They both begin by understanding customer needs, and then focus on meeting those needs. Often times it is necessary to reduce process waste – those things within a process that add no value – in order to meet the customer and organization’s needs. The goal of improvement is to minimize the resources required for designing, producing, marketing, and delivering a goods or services to customers by eliminating waste that inflate costs, lead times, and inventory. This cost-effective guide was designed for anyone studying, deploying, and being a part of a Lean or Six Sigma initiative or team. It is also helpful for those involved in root cause analysis. Its team skills section can even help those looking to run a better meeting. A key feature is the ‘tools matrix’ which recommends when to use which tool. In addition, tools are illustrated with an actual example, and simple steps to help you successfully implement and use the tools. Helpful skills for teamwork are also included on subjects like building rapport within a team and others who may be involved; listening techniques like questioning, clarifying, confirming and giving feedback; and group decision making.

Price:$9.95

Juran's Quality Handbook, Sixth Edition: The Complete Guide to Performance Excellence

Tue, 22 May 2012 08:17:01 +0000

Price:$135.00

Quality Improvement Pocket Guide

Tue, 22 May 2012 08:17:01 +0000

How to Improve Performance and Reduce Costs of Poor Quality This pocket-size reference book provides a step-by-step summary of the universal steps for making improvements, conducting root cause analysis, and reducing costs in any organization. The guide also contains seven classic analytical tools. A table suggests when to use which tool. Each tool is illustrated with an actual example, and simple steps are provided to help you successfully implement and use the tools. In addition, the Quality Improvement Pocket Guide summarizes a dozen basic skills that will enhance teamwork. Every team member, leader, facilitator, Black Belt, Green Belt, and student will want his/her own copy of the Quality Improvement Pocket Guide. This book is available in English and Spanish. And if you order a substantial quantity, we can even put your organization’s name on the cover at no extra charge.

Price:$9.95

Juran Institutes Six Sigma Breakthrough & Beyond

Tue, 22 May 2012 08:17:01 +0000

Based on the Juran Institute's breakthrough method, Juran's Six Sigma: Breakthrough and Beyond goes beyond certification or implementation processes discussed in most six sigma texts to prepare an organization's managers -- at all levels -- to deal with the practical day-to-day human, structural, and technological issues which arise when initiating and maintaining a Six Sigma effort. Juran's Six Sigma: Breakthrough and Beyond allows you to modify your program to suit your individual requirements. With this book, you get everything you need to improve and maintain Six-Sigma breakthrough performance long after the consultants have packed up and gone home.

Price:$32.00

Jurans Quality Planning & Analysis for Enterprise Quality

Tue, 22 May 2012 08:17:01 +0000

This new fifth edition focuses on external and internal customers in both manufacturing and service industries. Offers a balanced and broad treatment of the managerial, statistical, and technological activities related to quality planning and analysis.

Price:$150.00

QM- Baton Rouge Medical Center - Streaming Video

Tue, 22 May 2012 08:17:01 +0000

*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.

Baton Rouge Medical Center. A highly competitive marketplace stimulated this quality planning team to design customer-focused quality features into their new hospital facility. The resulting quality features look more like a first class hotel than a hospital: valet parking, personal escorts, effortless check-in, and patient rooms that really do look like home.

Price:$7.99

DVD Master Library

Tue, 22 May 2012 08:17:01 +0000

The Quality Minutes Master Library focuses on all topics of improvement, planning, customer satisfaction, benchmarking and more, highlighting all industries. This Master two-disc set includes segments from all our Quality Minute libraries.

Price:$199.00

DVD-Library 2: Planning Quality and Meeting Customers Needs

Tue, 22 May 2012 08:17:01 +0000

DVD Library 2 Planning and Meeting Customer Needs Citation X. Cessna Aircraft used a structured approach for designing quality into its newest generation of business jets. The Citation X was introduced to market over a year faster than its predecessors. And because the Cessna team included a wide array of both internal and external customers, they were able to develop this new product with higher quality and greater customer satisfaction. The segment underscores the value of quality planning, training, cross-functional teams, and involving the customer at every step in the design process. DUX Beds. Have you ever paid $10,000 for a bed mattress? DUX of Sweden has no trouble charging that for their mattresses, because the company has taken steps to design quality features into its products that are so superior to the competition, DUX is able to command premium pricing. Hair Nets. Hair net makers went out of business by responding to customers' stated needs (customers wanted better hair nets). The makers of hair sprays took over the market by responding to the customers' real needs (they wanted something to keep their hair in place). Home-Style Flop. Campbell's cooked up a soup that flopped in the marketplace, because they failed to identify all of their customers (the shippers, distributors, and retailers were overlooked). Konica Cameras. Focus groups were not helping Konica understand customer needs, but when the company sent a team to a photo lab, the needs of the picture-taking public were plain to see. Using Pareto analysis to reveal the most frequent photographic errors (underexposure; poor focus; blank film) Konica developed a revolutionary new camera: the world’s first auto-focus, auto-wind, auto-exposure camera. Leading Questionnaires. Getting feedback from customers is important, but too often, organizations "lead the witness" by asking questions that are important to the organization – but not important to the customer. A hotel provides the setting for this segment. Leather Seats. Cadillac spent a fortune to provide customers with the best quality leather upholstery. In spite of this, a survey revealed that its customers' perception of quality leather was very different than Cadillac's. Luxury Yachts. We visit a boat yard in New York where a multi-million dollar sailing yacht is being built for a well-healed customer. This shipyard has earned a reputation for high quality boat building. Much of their success is because of their insistence in working hand-in-hand with their clients. The result is a boat that is launched in less time, has higher quality and reliability, and cost less than similar boats made by competing boat builders. MASH Units. A team of US Army soldiers break with long-standing traditions and use quality methodology to dramatically improve the time it takes to set up a new MASH camp. Opera Workshop. Can industrial methods be used to improve the quality of the performing arts? They were at Xavier University. Xavier used quality planning methodology to understand with precision what qualities would ensure employment for their graduating opera students. Working with the business school, a student team designed questionnaires, interviewed potential employers, created measures, and redesigned the curriculum to improve their chances for employment in the performing arts. OregonState Division of Motor Vehicles. Vice President Al Gore makes a guest appearance to explain how a motor vehicle department initially misjudged what was most important to its customers. By better understanding customer needs, the department saved big money, improved service quality, and made licensed drivers (including the VP) happier than ever before. Ping Putters. The best way to discover what’s important to customers is to become a customer yourself. An engineer at GE does exactly that to design a golf club that has become one of the most commercially successful products in the game. Ryobi Small Engines. Ryobi Outdoor Products used a structured quality planning process and partners with suppliers to develop a revolutionary new garden trimmer that cut down the competition. The Alligator Hatchery. In this segment, we get up to our hips in alligators to dramatize the difference between quality improvement (getting rid of alligators one by one) and quality planning (shutting down the hatchery once and for all). The Boeing 777. Thousands of airline executives and frequent flyers from 14 countries joined forces with Boeing designers in the development of its new jet plane. This segment highlights the enlightening results of this non-traditional quality planning project. The Good Ship Vasa. In 1628, the huge Swedish war ship Vasa sunk moments after its maiden launch – the result of some disastrously poor quality planning. In this segment, we look at the fatal mistakes which led to this sad chapter in history. A good quality planning process would have detected any one of these flaws long before the ship was ready for launch. The Museum of Failed Products. An unusual museum in Ithaca, New York, provides a showcase for studying quality failures of the past to avoid making the same mistakes in the future. The segment includes humorous examples of several awful products. The New Mustang. Customers and all 400 members of the design team were teamed up to re-plan the classic Mustang. The car was introduced in 25 percent less time and for 30 percent fewer dollars than any comparable development program in Ford’s history. The Self-Heating Can. A visit to the Museum of Design Disasters uncovers a product that failed miserably because a preoccupation with technology ignored some basic customer needs. WhartonSchool. This leading business school worked with an important “customer” (business leaders who will ultimately hire graduating students) to design a curriculum that better meets the needs of these vital customers.

Price:$69.00

QM- Hospital I-V's - Streaming Video

Tue, 22 May 2012 08:17:01 +0000

*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.

At this hospital, over $100,000 of medication was poured down the drain every year. A team used a flow diagram analysis to reveal the hidden reason and save the hospital $87,000 a year. The concept of cost of poor quality is well illustrated in this segment.

Price:$7.99

Quality Improvement Tools Training Kit

Tue, 22 May 2012 08:17:01 +0000

Quality Improvement Tools is a proven, easy to use, and cost-effective training system developed by the Juran Institute for trainers. "Quality Improvement Tools" offers an unmatched range of industry examples and easy-to-apply exercises. The training materials enable trainers to teach teams to collect the right data, analyze it, and apply their findings to their improvement project. The Quality Improvement Tools comprehensive two-volume Instructor Guide provides trainers or team leaders with step-by-step instructions and background information on how to teach the tools for root cause analysis, and how to administer the learning exercises. The participant's workbook set focuses on specific quality improvement tools--stratification; flow diagrams; Pareto analysis; brainstorming; histograms; cause-effect diagrams; scatter diagrams; data collection; selection matrix; graphs and charts. Modules contain precise details on how to construct and use each of the tools. Case examples selected from services, maufacturing, and business processes dramatize the application of tools. Licensing Option A surprisingly affordable license option allows you to modify and reproduce the materials to suit your organizations requirements. For a full description of your licensing options please call 800-338-7726 or email tina@juran.com.

Price:$495.00