How to Improve Performance and Reduce Costs of Poor Quality
This pocket-size reference book provides a step-by-step summary of the universal steps for making improvements, conducting root cause analysis, and reducing costs in any organization. The guide also contains seven classic analytical tools. A table suggests when to use which tool. Each tool is illustrated with an actual example, and simple steps are provided to help you successfully implement and use the tools.
In addition, the Quality Improvement Pocket Guide summarizes a dozen basic skills that will enhance teamwork. Every team member, leader, facilitator, Black Belt, Green Belt, and student will want his/her own copy of the Quality Improvement Pocket Guide. This book is available in English and Spanish. And if you order a substantial quantity, we can even put your organization’s name on the cover at no extra charge.