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*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.Magic Toys. The concept of replicating quality is dramatized in this charming example. A wonderfully creative idea generated by a Disney hotel housekeeper brought the magic of Disney World right into a guests hotel room. By effectively replicating this idea throughout all of their hotels, Disney has found still another way to dazzle guests with its enviable service quality.