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Individual Online Quality Minutes
What are Quality Minutes®?
The versatile and educational “Quality Minutes” series from Juran Institute is a
collection of true case examples that illustrate and reinforce how breakthrough
performance improvements were achieved in a wide variety of organizations.
Covering wide-ranging libraries of interest, each video segment dramatizes the
actual planning, implementation and results of breakthrough concepts. The
examples can be used with individuals and groups of all sizes in many different
ways to bring real world examples to life for employees at all levels.
Easy to use, each 90-second video story stimulates discussion, brainstorming,
and creativity; demonstrates how companies used process improvement tools and
techniques to solve problems and achieve six sigma results. Each real-world
example introduces and encourages thoughtful examination and the learning of
proven processes and results. They can be used for opening meetings, maintaining
continuity during breaks in large or small conferences, conducting project team
reviews, steering teams, seminars, and strategic planning retreats. Typically,
only one segment will be used at the right opportunity with subsequent examples
during follow-on sessions.
How are Segments Packaged and Priced?
The
Master DVD contains all segments on two DVDs and associated discussion guides on
CD at a cost of $199. The segments have been divided into libraries on DVD with
associated discussion guide on CD at a cost of $69.
The Premier Edition
is a DVD of the most popular segments, along with a discussion guide on CD, for
only $69.
Individual segments can be purchased as streaming video from
the website at a cost of $7.99 per segment. Discussion guide is downloadable as
a PDF.
Ways to Purchase Quality Minutes
DVD –
Purchasers can receive Quality Minutes on DVD with an accompanying CD of
Discussion Guides. Versatile and easy to use, DVDs are great to show anytime,
anywhere. Government Collection is not available on DVD.
Individual
Subscriptions – Subscribers may pick and choose individual segments from each of
the libraries. However, the first order can be no less than 6 segments at a
discounted price of $50 for the six. After that six, any more individual
segments are priced at $7.99 each.
View as: Grid List
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QM- Citation X - Streaming Video
$7.99*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.
Citation X. Cessna Aircraft used a structured approach for designing quality into its newest generation of business jets. The Citation X was introduced to market over a year faster than its predecessors. And because the Cessna team included a wide array of both internal and external customers, they were able to develop this new product with higher quality and greater customer satisfaction. The segment underscores the value of quality planning, training, cross-functional teams, and involving the customer at every step in the design process. Learn More -
QM- DUX Beds - Streaming Video
$7.99*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.
DUX Beds. Have you ever paid $10,000 for a bed mattress? DUX of Sweden has no trouble charging that for their mattresses, because the company has taken steps to design quality features into its products that are so superior to the competition, DUX is able to command premium pricing. Learn More -
QM- Home-Style Flop - Streaming Video
$7.99*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.
Home-Style Flop. Campbell's cooked up a soup that flopped in the marketplace, because they failed to identify all of their customers (the shippers, distributors, and retailers were overlooked). Learn More -
QM- Konica Cameras - Streaming Video
$7.99*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.
Konica Cameras. Focus groups were not helping Konica understand customer needs, but when the company sent a team to a photo lab, the needs of the picture-taking public were plain to see. Using Pareto analysis to reveal the most frequent photographic errors (underexposure; poor focus; blank film) Konica developed a revolutionary new camera: the worlds first auto-focus, auto-wind, auto-exposure camera. Learn More -
QM- Leading Questionnaires - Streaming Video
$7.99*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.
Leading Questionnaires. Getting feedback from customers is important, but too often, organizations "lead the witness" by asking questions that are important to the organization but not important to the customer. A hotel provides the setting for this segment. Learn More -
QM- Leather Seats - Streaming Video
$7.99*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.
Leather Seats. Cadillac spent a fortune to provide customers with the best quality leather upholstery. In spite of this, a survey revealed that its customers' perception of quality leather was very different than Cadillac's. Learn More -
QM- Luxury Yachts - Streaming Video
$7.99*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.
Luxury Yachts. We visit a boat yard in New York where a multi-million dollar sailing yacht is being built for a well-healed customer. This shipyard has earned a reputation for high quality boat building. Much of their success is because of their insistence in working hand-in-hand with their clients. The result is a boat that is launched in less time, has higher quality and reliability, and cost less than similar boats made by competing boat builders. Learn More -
QM- MASH Units - Streaming Video
$7.99*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.
MASH Units. A team of US Army soldiers break with long-standing traditions and use quality methodology to dramatically improve the time it takes to set up a new MASH camp. Learn More -
QM- Opera Workshop - Streaming Video
$7.99*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.
Opera Workshop. Can industrial methods be used to improve the quality of the performing arts? They were at Xavier University. Xavier used quality planning methodology to understand with precision what qualities would ensure employment for their graduating opera students. Working with the business school, a student team designed questionnaires, interviewed potential employers, created measures, and redesigned the curriculum to improve their chances for employment in the performing arts. Learn More -
QM- Oregon State Division of Motor Vehicles - Streaming Video
$7.99*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.
Oregon State Division of Motor Vehicles. Vice President Al Gore makes a guest appearance to explain how a motor vehicle department initially misjudged what was most important to its customers. By better understanding customer needs, the department saved big money, improved service quality, and made licensed drivers (including the VP) happier than ever before. Learn More
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