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Individual Online Quality Minutes
What are Quality Minutes®?
The versatile and educational “Quality Minutes” series from Juran Institute is a
collection of true case examples that illustrate and reinforce how breakthrough
performance improvements were achieved in a wide variety of organizations.
Covering wide-ranging libraries of interest, each video segment dramatizes the
actual planning, implementation and results of breakthrough concepts. The
examples can be used with individuals and groups of all sizes in many different
ways to bring real world examples to life for employees at all levels.
Easy to use, each 90-second video story stimulates discussion, brainstorming,
and creativity; demonstrates how companies used process improvement tools and
techniques to solve problems and achieve six sigma results. Each real-world
example introduces and encourages thoughtful examination and the learning of
proven processes and results. They can be used for opening meetings, maintaining
continuity during breaks in large or small conferences, conducting project team
reviews, steering teams, seminars, and strategic planning retreats. Typically,
only one segment will be used at the right opportunity with subsequent examples
during follow-on sessions.
How are Segments Packaged and Priced?
The
Master DVD contains all segments on two DVDs and associated discussion guides on
CD at a cost of $199. The segments have been divided into libraries on DVD with
associated discussion guide on CD at a cost of $69.
The Premier Edition
is a DVD of the most popular segments, along with a discussion guide on CD, for
only $69.
Individual segments can be purchased as streaming video from
the website at a cost of $7.99 per segment. Discussion guide is downloadable as
a PDF.
Ways to Purchase Quality Minutes
DVD –
Purchasers can receive Quality Minutes on DVD with an accompanying CD of
Discussion Guides. Versatile and easy to use, DVDs are great to show anytime,
anywhere. Government Collection is not available on DVD.
Individual
Subscriptions – Subscribers may pick and choose individual segments from each of
the libraries. However, the first order can be no less than 6 segments at a
discounted price of $50 for the six. After that six, any more individual
segments are priced at $7.99 each.
View as: Grid List
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QM- Chili Peppers - Streaming Video
$7.99*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.
Establishing measures for quality is vital. When measures don't exist, they have to be invented. In this humorous segment, we learn how an objective system of measurement (Scovile units) was created to determine the "hotness" of chili peppers. Learn More -
QM- Don't Cook Your Chicks - Streaming Video
$7.99*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.
A chicken egg takes 21 days to incubate. No more, no less. Quality pioneer Dr. Joseph Juran uses a blow torch on some incubating eggs to dramatize that some processes just cant be rushed. Similarly, a company embarking on quality efforts needs to allow ample time for changes in its culture and structure to be accepted and take hold. Learn More -
QM- Florence Nightingale - Streaming Video
$0.99*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.
During the Crimean War, Nurse Florence Nightingale used the graphic presentation of data to convince the skeptical British Army Medical Corps to make sweeping sanitary reforms in military hospitals. This segment dramatizes the power of information based on data, the graphic presentation of data, and the value of speaking in a language that senior management can relate to. Learn More -
QM- Granite Rock's ATM - Streaming Video
$7.99*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.
Granite Rock, a Malcolm Baldrige Award winner, benchmarked banks and gas stations and borrowed their ATM technology to improve delivery and increase sales and profits. The segment illustrates how we can learn from studying other industries (not just our competition). Learn More -
QM- Hair Nets - Streaming Video
$7.99*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.
Hair net makers went out of business by responding to customers' stated needs (customers wanted better hair nets). The makers of hair sprays took over the market by responding to the customers' real needs (they wanted something to keep their hair in place). A great story to point out that we need to understand the real needs behind our customers stated needs. Learn More -
QM- Hospital I-V's - Streaming Video
$7.99*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.
At this hospital, over $100,000 of medication was poured down the drain every year. A team used a flow diagram analysis to reveal the hidden reason and save the hospital $87,000 a year. The concept of cost of poor quality is well illustrated in this segment. Learn More -
QM- Stone Hill Winery - Streaming Video
$7.99*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.
The difference between a companys mission and vision is made sparkling clear in this example. By clearly distinguishing between the two, Stone Hill Winery was able to increase sales by over 70 percent and create a huge and loyal customer base. Learn More -
QM- The "Baldie" Fund - Streaming Video
$7.99*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.
Is TQM worth all the effort? In this segment, we compare the market performance of recognized quality leaders to the Standard & Poor index. This example dramatizes the superior market performance of those companies who make quality a key business strategy. Learn More -
QM- The Jefferson Memorial - Streaming Video
$7.99*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.
By asking "why, why, why?", the National Parks Service solves a chronic problem and discovers the true (and surprising) reason why this National Monument was deteriorating. One of the most popular and memorable segments ever produced in this series. A vivid example to dramatize the value of identifying the true, root cause of any problem. Learn More -
QM- The New Mustang - Streaming Video
$7.99*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.
Customers and all 400 members of the design team were teamed up to re-plan the classic Mustang. The car was introduced in 25 percent less time and for 30 percent fewer dollars than any comparable development program in Fords history. A good example of cross-functional teamwork, and customer and supplier involvement in the design process (quality planning). Learn More
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