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Fire Fighting or Prevention. The difference between trouble-shooting teams and quality improvement teams is dramatized when we jump aboard a fire truck to compare fire-fighting squads and fire prevention squads. Learn More

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Folding Towels. By systematically dissecting the problem, a quality improvement team at a Ritz Carlton hotel discovered the true, root cause of a housekeeping activity that had been costing the hotel $30,000 of wasted staff time each and every year. Learn More

*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.

Good Dog. In this segment, a quality improvement team at the Canine Enforcement Division of the United States Customs Service embarks on a project to increase the graduation rate of dogs entering the force. By discovering the major reason why dogs flunked out of training, the team has dramatically increased the number of graduating dogs. Learn More

*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.

How to Eat an Elephant. Elephant-sized quality problems are too big and complex to digest all at once. This segment dramatizes the need to carve up big projects into achievable, bite-sized portions. Learn More

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Meals Over Bosnia. The U.S. Air Force used teamwork and creativity to cut costs dramatically and improve the delivery of food supplies to war torn eastern Bosnia and Herzegovina. Learn More

*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.

Retiring Budget Cars. A quality improvement team at Budget Rent-A-Car in Dallas discovered why it had been taking so long to get retired cars to the auction block. The resulting remedy saved the Dallas operation over $110,000 a year in vehicle depreciation and savings on interest and transportation costs. Learn More

*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.

School Lunches. The students at a Connecticut high school used quality methodology and classic analytical tools to improve the quality of school lunches, turning their chronically unprofitable cafeteria into a delicious money maker. Learn More

*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.

Shell Brazil. A quality team at Shell uncovered an unexpected opportunity to save over $100,000 a year when it analyzed the reasons for delays in the shipment of its products. Learn More

*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.

Shure. Shure makes great microphones, but they were simply taking much too long to get to market. In this segment, a cross-functional team re-engineered the new product development process, decreasing the total number of steps by 70% and reducing time-to-market from five years to about 14 months. All of this helped move Shure from fifth to second in market share. Learn More