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Business leaders recognize the necessity in achieving and sustaining improvement, especially in unpredictable economic times. The Five Milestone Roadmap, following the Decide, Prepare, Launch, Expand, and Sustain Phases, provides a guideline for implementing and sustaining long-term business goals and in effect, addresses issues of culture and poor performing processes.
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Establishing measures for quality is vital. When measures don't exist, they have to be invented. In this humorous segment, we learn how an objective system of measurement (Scovile units) was created to determine the "hotness" of chili peppers. Learn More

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A chicken egg takes 21 days to incubate. No more, no less. Quality pioneer Dr. Joseph Juran uses a blow torch on some incubating eggs to dramatize that some processes just cant be rushed. Similarly, a company embarking on quality efforts needs to allow ample time for changes in its culture and structure to be accepted and take hold. Learn More

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During the Crimean War, Nurse Florence Nightingale used the graphic presentation of data to convince the skeptical British Army Medical Corps to make sweeping sanitary reforms in military hospitals. This segment dramatizes the power of information based on data, the graphic presentation of data, and the value of speaking in a language that senior management can relate to. Learn More

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Granite Rock, a Malcolm Baldrige Award winner, benchmarked banks and gas stations and borrowed their ATM technology to improve delivery and increase sales and profits. The segment illustrates how we can learn from studying other industries (not just our competition). Learn More

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Hair net makers went out of business by responding to customers' stated needs (customers wanted better hair nets). The makers of hair sprays took over the market by responding to the customers' real needs (they wanted something to keep their hair in place). A great story to point out that we need to understand the real needs behind our customers stated needs. Learn More

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At this hospital, over $100,000 of medication was poured down the drain every year. A team used a flow diagram analysis to reveal the hidden reason and save the hospital $87,000 a year. The concept of cost of poor quality is well illustrated in this segment. Learn More

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The difference between a companys mission and vision is made sparkling clear in this example. By clearly distinguishing between the two, Stone Hill Winery was able to increase sales by over 70 percent and create a huge and loyal customer base. Learn More

*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.

Is TQM worth all the effort? In this segment, we compare the market performance of recognized quality leaders to the Standard & Poor index. This example dramatizes the superior market performance of those companies who make quality a key business strategy. Learn More