The Handbook Covers:
Leadership--what everyone needs to know about managing for superior quality and results.
Methods--the most effective methods and tools for attaining superior results, such as Lean, Six Sigma, Root Cause Analysis, Continuous Innovation and more.
Industry applications--effectively applying quality management.
The roles of key functions--such as quality professionals, research and development, supply chain, and governance--and what they must carry out to attain superior results in an organization.
Performance excellence--pragmatic roadmaps, templates, and tools to aid in developing an effective and sustainable performance excellence system.