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These actual examples illustrate how to plan and design quality into products and services. Other topics include how we identify who are the customers for our products and services, and how we can effectively meet customer needs, wants and expectations. Learn More
Topics in this collection include: teams, teamwork and empowerment; leadership, strategies for quality and strategic planning; and key definitions for quality concepts and practices. Learn More
Focusing on the Health Care industry, topics in this collection include: leadership, strategies for quality and strategic planning; teamwork and tools and business process management. Learn More
Focusing on the government agencies, topics in this collection include: re-engineering, customer-supplier relationships, understanding customer needs, strategies for quality and strategic planning; teamwork and resistance to change. Learn More
Quality Minutes come from all kinds of companies and organizations on all topics of improvement, planning, customer satisfaction, benchmarking and more! This Master 2 disk set includes all segments from our DVD libraries. Learn More
A selection of 14 popular segments from The Quality Minutes Library series make up this great basic library for consultants, trainers and presenters. Learn More