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DVD-Library 4: Benchmarking, Competition and New Trends in Quality
$69.00A collection of case examples that illustrate benchmarking concepts, innovative new trends in quality, service recovery strategies, how to replicate great ideas, and how organizations remain competitive through their quality efforts. Learn More -
QM- Lexus - Streaming Video
$7.99*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.
Lexus. Smart auto makers provide many features that customers expect in a quality automobile. Lexus has still been able to outrun the competition by being the first to provide customers with many unexpected quality features. Learn More
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