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Baton Rouge Medical Center. A highly competitive marketplace stimulated this quality planning team to design customer-focused quality features into their new hospital facility. The resulting quality features look more like a first class hotel than a hospital: valet parking, personal escorts, effortless check-in, and patient rooms that really do look like home. Learn More

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Call Light Response Time. This medical center in California consistently measures patient satisfaction to ensure self-referrals (an important lifeline for the hospital). This team used Pareto analysis to identify an important patient concern (call light response time) and to prioritize the top three causes for delays. Learn More

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Absent Admissions. The traditional process for hospital admissions is stressful to patients. When a Louisiana hospital designed their new facility, they delighted patients by virtually eliminating the frustrating admissions process. Learn More

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The Case of the Missing Linen. At this hospital in Massachusetts, a quality improvement team systematically tracked down the shocking reason why the hospital had been spending over $200,000 a year to replace lost linen. Learn More

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Catheter Complications. For years, the complication rate for catheter insertions at this metropolitan hospital was unacceptably high. A team began to ask who, what, why, and where might be causing this chronic problem? When the team discovered the primary reason for these complications, they couldn't believe the simplicity of the remedy. Learn More

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Blitz Teams. Why does quality have to take so long? Well, it doesnt. St. Josephs Hospital in New Jersey has created an innovative way to make quality happen fast. A special process allows quality improvements to be implemented in weeks . . . not months. And these super-fast results can be attained in any type of organization. Learn More

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At this hospital, over $100,000 of medication was poured down the drain every year. A team used a flow diagram analysis to reveal the hidden reason and save the hospital $87,000 a year. The concept of cost of poor quality is well illustrated in this segment. Learn More

A selection of 14 popular segments from The Quality Minutes Library series make up this great basic library for consultants, trainers and presenters. Learn More

Focusing on the Health Care industry, topics in this collection include: leadership, strategies for quality and strategic planning; teamwork and tools and business process management. Learn More