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A collection of case examples that illustrate benchmarking concepts, innovative new trends in quality, service recovery strategies, how to replicate great ideas, and how organizations remain competitive through their quality efforts. Learn More

*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.

Just in Time Supermarkets. Toyota is one of the most recognized benchmarks of inventory management. Did you know, though, that Toyota's famous JIT system was the direct result of Toyota benchmarking American supermarkets in the early 1950s? Learn More

*To access online videos, subscribers must be logged into the Juran website, and a broadband internet connection is required.

Granite Rock, a Malcolm Baldrige Award winner, benchmarked banks and gas stations and borrowed their ATM technology to improve delivery and increase sales and profits. The segment illustrates how we can learn from studying other industries (not just our competition). Learn More

A selection of 14 popular segments from The Quality Minutes Library series make up this great basic library for consultants, trainers and presenters. Learn More

Quality Minutes come from all kinds of companies and organizations on all topics of improvement, planning, customer satisfaction, benchmarking and more! This Master 2 disk set includes all segments from our DVD libraries. Learn More