|
|
 |
|
QM- Folding Towels
|
|
|
Folding Towels. By systematically dissecting the problem, a quality improvement team at a Ritz Carlton hotel discovered the true, root cause of a housekeeping activity that had been costing the hotel $30,000 of wasted staff time each and every year.
|
|
|
|
|
|
|