Dr. Brad Wood, EVP of Juran Benchmarking, to speak at ILTA 2014 in Houston

Dr. Brad Wood, EVP of Juran Benchmarking, will be presenting on the topic of Trends in Terminal Maintenance Efficiency and Effectiveness at ILTA 2014 on Monday, June 2nd, in Houston, Texas.

The presentation will provide an objective examination of the trends in maintenance efficiency and effectiveness over a 10 year period from 2002 to 2012. The analyses are based upon global benchmarking data provided by marine terminals from Europe, North America, South America, the Middle East and the Far East. All data were collected by Juran, validated, normalized and analyzed in terms of maintenance performance.

In order to enable like for like comparisons between different Marine Terminals, data was normalized using a highly effective methodology developed by Juran that determines the relative operational complexity of all terminals. Efficiency was assessed in terms of relative costs for manning and materials as well as for manpower time spent on maintenance activities. Manpower costs and time were analyzed in relation to resourcing strategies (in-sourcing versus outsourcing) and also in relation to the functional area of the terminal (storage, loading/unloading, utilities etc.) Maintenance effectiveness was also considered in terms of terminal availability, reliability, downtime and maintenance backlog. The analysis will also include a case study focusing on the changes in maintenance efficiency of a marine terminal from northern Europe over the same 10 year period and consider these in relation to performance improvement activities of the terminal.

For more information about the ILTA conference and how to register, please click here. For more information about our benchmarking programs, click here or write to us today! Your customers will thank you.

Dr. Brad Wood, EVP of Juran Benchmarking, to speak at OpEx Russia & CIS 2014

Dr. Brad Wood, EVP of Juran Benchmarking, will be speaking at OpEx Russia & CIS, which will be held April 24-25 in Moscow.

Dr. Wood will be presenting on Driving Operational Excellence through Performance Benchmarking. He will be introducing a systematic and highly effective process for comparative benchmarking of the performance of oil and gas facilities, as well as learning best practices. Dr. Wood will present a case study of a European gas processing plant that was able to utilize benchmarking to drive its operational performance improvement activities to realize dramatic changes in efficiency and effectiveness.

OpEx Russia & CIS 2014 will provide an excellent platform to industry professionals to discuss trends and key challenges companies face on their path to achieving operational and organisational excellence.

For more information about the conference and how to register, please click here. For more information about our benchmarking programs, write to us today!

Juran Announces Release of Two New Quality and Business Improvement Books

FOR IMMEDIATE RELEASE:

BOSTON, MA, March 4, 2014: Juran Global (“Juran”) has announced the release of two new quality and business improvement books; the sixth edition of Juran’s Quality Management and Analysis, authored by Joseph A. De Feo and the late Dr. Frank Gryna, and Juran’s Quality Essentials for Leaders, authored by Joseph A. De Feo and the late Dr. Joseph M. Juran, which is now available for pre-order.

Mr. De Feo co-authored the best-selling textbook Juran Institute’s Six Sigma: Breakthrough & Beyond and the 2010 publication of Juran’s Quality Handbook 6th Edition, The Complete Guide to Performance Excellence; the “go to” resource for deployment leaders. Juran is a leading international business process management consulting firm specializing in delivering measurable breakthrough results.

Juran’s Quality Management and Analysis, 6th Edition

Through five editions, Juran’s Quality Planning and Analysis has provided university students and business professionals with an authoritative treatment of the subject that goes beyond statistical techniques. The sixth edition of this highly regarded classic on managing for quality, with a new title, Juran’s Quality Management and Analysis, combines the pioneering concepts of Dr. Joseph M. Juran and the teachings of the late Dr. Frank M. Gryna with the insights and experience of leading trainers and practitioners from Juran Global.

Juran’s Quality Management and Analysis will challenge readers to make assumptions, estimate economics, reach data-driven conclusions, and adapt themselves to the imperfect world of the practitioner. Students and professionals will also find this book useful as they prepare for various certifications such as the Certified Quality Engineer, Reliability Engineer, Quality Manager, and  Lean Six Sigma Green Belt and Black Belt.

New 6th Edition Features:

  • A simpler, shorter and more user-friendly text.
  • Increased attention is given to the integration of the management of quality methods and tools in the support of strategic outcomes of an enterprise.
  • Old methods and topics have been updated with new examples and new methods such as Supply Chain Management, Benchmarking, and Assessments of Quality have been added.
  • More details have been provided with respect to Quality by Design and the increasing importance of effective design in enterprise success.
  • Expansion of statistical topics to make greater use of computer applications and the greater power available in statistically based decision making.

Juran’s Quality Essentials for Leaders

Juran’s Quality Essentials for Leaders offers succinct, field-tested methods applicable to any industry, and includes realistic timetables of implementation. This book will outline how to align quality goals and methods to a company’s strategic plan, demonstrate how executive leadership is essential to a company’s transformation, and show how to apply planning, control, and improvement to quality leadership.

Juran’s Quality Essentials for Leaders presents the leadership values, beliefs, and actions of top companies, identifying their strategies that have resulted in measureable success. This book is designed for today’s business leaders who need straight answers on quality, and is filled with insider tips for maintaining adaptability and sustainability in an evolving business environment.

About Juran Global

In 1979, Dr. Joseph M. Juran founded Juran Institute, Inc., to provide research and pragmatic solutions that enable organizations from any industry to learn the tools and techniques for managing quality. Building upon Dr. Juran’s foundation, today Juran Global provides consulting, benchmarking, and training services to improve our clients’ business performance. We work with our clients to provide measureable business results while streamlining business processes, reducing costs, and heightening their competitive edge. If you would like more information about Juran Global or to purchase the book, please visit www.juran.com. For media inquiries, contact Michelle Matschke by phone at 800.338.7726, or by email at info@juran.com.

 

 

Juran CEO to Deliver Keynote at ISPE Europe Annual Conference

Juran Global’s President and CEO, Joseph A. DeFeo, will be delivering a keynote address to the ISPE Europe Annual Conference April 28 – 30, 2014 in Frankfurt, Germany.

This two-and-half-day event will consist of an executive forum, keynote sessions and three different tracks to assess how senior management operational challenges, quality system effectiveness and regulatory changes can be brought into a new pharmaceutical paradigm to exploit opportunities like Quality by Design, continuous manufacturing, science and risk-based regulations in daily operations.

Mr. DeFeo will be presenting on quality management in a cross-industry comparison, which will highlight the most effective principles of managing quality and compliance and how they can be employed in the pharmaceutical industry.

For more information about the 2014 ISPE Europe Annual Conference, please click here.

ASQ RI – Achieving Zero Defects: Is it Necessary?

Juran Global’s President and CEO, Joseph A. DeFeo, will be conducting a presentation on achieving zero defects on Thursday, March 20th, 2014, in Swansea, MA, in conjunction with ASQ Rhode Island.

There is a widespread belief that if an organization practices Six Sigma they must achieve zero defects in all processes they perform. It is a belief that is spread by those non-quality practitioners that do not fully comprehend the competitiveness and its customer needs. Zero defects are very possible and happen often, especially in short runs. There are many products and transaction examples of zero defects over millions of items produced. The issue is whether you need to get to zero defects to satisfy customer and business needs. In this presentation, we will discuss the need for measuring quality with sigma metrics but also put in perspective the goal of zero defects. Be prepared to bring an example from your organization that needs to be a zero defect and another that does not.

Joseph A. DeFeo, MBA, President and CEO of Juran Institute, Inc., is one of the world’s leading authorities on transformational change systems and breakthrough management principles. During his 25 years as a Juran Executive Coach, he has helped business leaders around the globe increase sales, reduce costs and improve customer satisfaction through the deployment of process improvement programs, including Lean and Six Sigma, strategic planning and cultural transformation.

Dinner will begin at 6pm, and the presentation will follow promptly at 7pm. For registration information and more details, click here and navigate to the monthly meetings event schedule.

Open Session Blended Workshop Spring 2014

Lean Six Sigma Blended Green & Black Belt

Juran is pleased to announce our upcoming Open Session Blended Workshop to be held in Harrisburg, PA. The Juran Certification Program will combine independent study using Juran’s web-based i-Learning modules with interactive webinars and classroom sessions. Upon completion of the i-Learning modules, each participant will progress to the Green Belt, Black Belt, or Upgrade to Black Belt Workshop.

The Green Belt workshop immediately follows i-Learning, and consists of one, four-day interactive classroom session. If you choose to become a Black Belt, or are already a certified Green Belt and want to upgrade, you can continue on to the Black Belt workshop. This will begin approximately one month after the Green Belt workshop, and will consist of two, four-day interactive classroom sessions, with approximately three weeks in between the two sessions. Participants will become capable of leading Green or Black Belt projects within your organization.

Workshop Topics & Objectives

Students will learn the most effective means to support management with Lean Six Sigma in their organizations, and be able to use improvement tools and techniques to improve process performance. Students will complete projects that will achieve significant bottom line business results. A partial listing of the session topics includes Six Sigma and Lean Methodologies & Tools, Process Control Plans, Value Stream Mapping, and Failure Mode Effects Analysis.

Transform Your Future & The Future of Your Company

The dates of the workshop training session, to be held in Harrisburg, PA, are as follows:

  • March 24 – 27 (Green Belt & Full Black Belt)
  • April 28 – May 1 (Black Belt & Upgrade only)
  • June 2 – 5 (Black Belt & Upgrade only)

The learning experience offered through our mentoring, training, and certification is designed to provide our clients the means to accelerate their performance improvement efforts, deliver enhanced value to their internal and external customers, and increase their organization’s profitability.

For more information on this workshop, please click here to view the flyer, or call us directly at 800.338.7726. The registration form can be found here.

Oil & Gas Marine Terminals 2014 Benchmarking Program

Juran is pleased to announce the launch of our 2014 Oil & Gas Marine Terminals Benchmarking Program. The Kick-Off Meeting will take place on the 20th of March in Amsterdam. Benchmarking has evolved to become an essential element of the business performance improvement toolkit, and is now frequently used by many companies in a variety of industries.

When executed correctly, benchmarking can provide a powerful focus for organizations, driving home the facts and convincing the organization of the need to embark upon improvement strategies. It is a tool that provides the foundations for the achievement of excellence. Click here for some testimonials from our benchmarking clients.

Benchmarking Scope

The scope of the benchmarking has been determined by the participating companies over the last 11 years, and focuses on the operational efficiency and effectiveness of oil and gas marine terminals. Efficiency is determined in terms of expenditure for labor and materials, and manpower time expended. Effectiveness focuses on the quality of the outcomes of performance, including HSE, reliability, availability, loading/unloading, demurrage, maintenance management, HR and training, energy consumption, and facility utilization.

Please click here for additional information.

If you are interested in joining or would like further information about this program, please contact Aideen McCrave.

 

Oil & Gas Processing Facilities 2014 Benchmarking Program

Juran is pleased to announce the launch of our 2014 Oil & Gas Processing Facilities Benchmarking Program. Benchmarking has evolved to become an essential element of the business performance improvement toolkit, and is now frequently used by many companies in a variety of industries.

When executed correctly, benchmarking can provide a powerful focus for organizations, driving home the facts and convincing the organization of the need to embark upon improvement strategies. It is a tool that provides the foundations for the achievement of excellence.

Efficiency vs. Effectiveness

The scope of our benchmarking focuses on operational efficiency and effectiveness of facility operations. Efficiency is determined in terms of expenditure for labor and materials, and manpower time expended. Effectiveness measures the quality of the outcomes of performance. Click here for testimonials from our benchmarking clients.

20 Years of Best Practice Sharing

Juran’s Oil & Gas Processing Facilities Benchmarking Program enters its 20th year in 2014. As a leading provider of benchmarking services to the oil and gas industry, our extensive database contains performance data from leading companies in Europe, South America, the Middle East, Asia, and the US. We benchmark facilities throughout the oil and gas value chain and have specifically tailored multi-company consortia for:

  • Gas and liquids processing plants (onshore and offshore)
  • Marine terminals (storage and loading)
  • LNG receiving terminals
  • Pipelines (liquids and gas, onshore and offshore)
  • Gas transmission systems

If you are interested in joining or would like further information about this program, please contact Michelle Matschke.

Juran Donates Baldrige.com to Baldrige Foundation

FOR IMMEDIATE RELEASE

BOSTON, MA, November 18, 2013: Juran Global (“Juran”), a leading international business process management consulting firm specializing in delivering measurable breakthrough results, is pleased to announce the donation of the website www.Baldrige.com to the Foundation for the Malcolm Baldrige National Quality Award, Inc. The Baldrige Foundation provides governance, stewardship, and continued assurance of the use of private philanthropic money for the sustainability and growth of the Baldrige Performance Excellence Program.

Baldrige.com presently offers insights and information on the Baldrige Framework as an archetype for performance excellence. “We are deeply grateful for the Juran Global’s domain name gift. It will be used to expand the awareness of the use of the Baldrige Criteria for Performance Excellence in helping organizations of all sizes and sectors to improve their performance,” said Dr. P. George Benson, Chair of the Foundation for the Malcolm Baldrige National Quality Award. “It will also make available resources to achieve performance excellence.”

“Our belief is that the United States and most countries around the world need the Baldrige Criteria to help ensure that their countries remain competitive around the globe for decades to come,” said Joseph A. DeFeo, Juran Global President and CEO. “The Award named to recognize Malcolm Baldrige, the late Secretary of Commerce under President Reagan, was considered by Dr. Joseph M. Juran and the Juran Institute as the most important quality management method of his lifetime. All businesses should continue to use the model and prosper from it.”

About the Baldrige Program and the Baldrige Foundation

Created by Congress with the establishment of the Malcolm Baldrige National Quality Award in 1987, the prestigious Baldrige Program is the only public-private partnership with educational outreach and a Presidential award to recognize organizations for role-model performance.

The Foundation for the Malcolm Baldrige National Quality Award, Inc. was created a year later to provide the private sector a means of raising sufficient funds to establish and oversee an endowment that when supplemented by fees from the Baldrige Program would permanently fund the program.  For media inquiries on the Baldrige Foundation, contact Maryann Brennan by phone at 336.918.0844 or by email at mbrennan@baldrigefoundation.org.

About Juran Global

In 1979, Dr. Joseph M. Juran founded Juran Institute, Inc., to provide research and pragmatic solutions that enable organizations from any industry to learn the tools and techniques for managing quality. Building upon Dr. Juran’s foundation, today Juran Global provides consulting, benchmarking, and training services to improve our clients’ business performance. We work with our clients to provide measureable business results while streamlining business processes, reducing costs, and heightening their competitive edge. If you would like more information about Juran Global, please visit www.juran.com. For media inquiries, contact Michelle Matschke by phone at 800.338.7726, or by email at info@juran.com.

Resources for Results: How Can We Perform Better?

From the October 2013 Juran Report:

In the current economic downturn, a lot of organizations are doing more with less. Fewer people, less money, same ambitious goals. Businesses have been slow to hire because of the higher productivity of the people they’ve retained.

If you’ve seen your organization’s strategic plan, you have a good idea what its goals are and some ideas about how you can help achieve them. At the same time, you’re probably busy enough not to be looking for more work.

So how do you make your job more interesting and your role in the organization more valuable without burning yourself out?

The answer is to work more efficiently, and the way to do that is through process thinking. A smart question you can ask is, ‘What’s the process?’ The question gets people thinking about flaws in the process rather than blaming people for errors. Inevitably, focusing on the process triggers questions about what can be done to fix it.

If your organization has formal approaches to process management and improvement, you should learn what they are and how you can use them. If your organization lacks a formal approach, or if it has one but reserves it for sanctioned process management or improvement teams, you will benefit from learning and applying some basics of process thinking.

The first is to understand what a process entails, which is captured in this SIPOC diagram:

Every process has customers and suppliers. You may be a supplier of inputs to some processes and a customer of the outputs of others. For example: If you are working on a financial report, the accountant (supplier) will collect (input) the necessary account information to create the financial statements (output) to be completed accurately and up-to-date, to provide the CEO (customer) with better transparency of how the company is performing. This is the higher level process of financial reporting but within every high level processes there are sub-processes. A sub-process of financial reporting is when a vendor (supplier) sends an invoice (input) to the company to be paid for services. The invoice is recorded and a journal entry (output) is recorded and the accountant (customer) ensures the entry goes to the right account.

So what can you do to make your processes work better, which should make your job easier and you more effective?

First, you can work with a few people of your team and draw out a current-state process map which will allow you to see exactly what the process is in the present time. Typically through discussion and collaboration you will find that there are a lot of inefficiencies within your process that need to be addressed.

Second, once the current-state map is complete you can work together in your team and brainstorm where the non-value added activities are and discuss the risks that are associated with them. One example is when discussing the financial process, you might find that you send physical invoices to customers; this will reduce the collection time of cash and will have a negative impact on your overall cash flow.

Third, knowing this risk you create a quick win by switching from physical invoicing to electronic invoicing, and create a future state process map to be presented to your superior. Most likely your superior will appreciate the change because it improves the health of the organization. Also you will see an improvement in the process by removing that one non-value added activity, but you need to continuously improve in more areas of the process to ensure your organization can handle the changing business environment we now face.