e-LifeLine

Project Selection Guidelines

Tom DeFeo — Wed, 01 Feb 2012 21:51:42 +0000

Strategic project selection involves identification of projects that are aligned with an organization’s vision, strategic goals, and annual goals. This document will give you the steps to good project selection along with creating a sound project charter. Project Selection Guidelines Document

RIE Employee Notice

Tom DeFeo — Thu, 10 Nov 2011 20:41:00 +0000

RIE Employee Notice Planning a Rapid Improvement Event (RIE) and need to get the word out? Our PowerPoint slide gives you a template containing all the information you need to get out to your company. Personalize it and it’s ready to go!

Champion Self Assessment

bsolomon — Thu, 27 Jan 2011 17:35:06 +0000

Crucial to the quality improvement process is the evaluation of those who take part in it. This Champion Self Assessment form allows change agents to properly evaluate the job they are doing, and give those with whom they are working a better idea of their functions. Included is the mentoring of green/black belts, integration of [...]

Improved Project Nomination Form

bsolomon — Fri, 21 Jan 2011 18:09:53 +0000

In order for quality of processes to be improved, proposed projects must possess a number of important features. They must be manageable. The problems they seek to address must be measurable and observable. The expected impact of the project must be significant, and its effects on business must be understood. Urgency, possible risks, cultural resistance [...]

Improved Project Nomination Form – Healthcare

bsolomon — Thu, 20 Jan 2011 18:52:16 +0000

In order for the quality of processes within the healthcare industry to be improved, proposed projects must possess a number of important features. They must be manageable. The problems they seek to address must be measurable and observable. The expected impact of the project must be significant, and its effects on business and patients must [...]

Performance Results Summary Matrix

Tina Pietraszkiewicz — Wed, 01 Sep 2010 20:37:49 +0000

The requirements of the Criteria for Performance Excellence (Baldrige Award) are embodied in seven Categories, as follows: Leadership; Strategic Planning; Customer Focus; Measurement, Analysis, and Knowledge Management; Workforce Focus; Process Management; Results. The last step, after exploring all the categories and your organization’s placement and scoring within each, is the analysis of results. The Results [...]

Patient Safety: System Deployment Case Study

Tina Pietraszkiewicz — Wed, 01 Sep 2010 20:32:27 +0000

In collaboration with Juran, Feel Better Hospital (FBH) embarked on a patient safety journey following the Juran Patient Safety Model. The purpose of the Juran Patient Safety Model is to provide a scientific approach to reducing serious safety events caused by human error and system process breakdowns.The Juran Patient Safety Model incorporate the Juran Trilogy [...]

Hair Nets

Tina Pietraszkiewicz — Wed, 01 Sep 2010 20:22:39 +0000

Hair net makers went out of business by responding to customers’ stated needs (customers wanted better hair nets). The makers of hair sprays took over the market by responding to the customers’ real needs (they wanted something to keep their hair in place). Hair spray makers took the real goal/objective and were innovative in their [...]

Understanding Core Competencies

Tina Pietraszkiewicz — Wed, 01 Sep 2010 20:18:22 +0000

A core competency is something that an organization can do well and that meets the following three conditions: it provides customer benefits, it is hard for competitors to imitate, and it can be leveraged widely to many products and markets. A business process is a collection of interrelated tasks that solve a particular issue. [...]

The “Baldie” Fund

Tina Pietraszkiewicz — Mon, 21 Jun 2010 20:29:48 +0000

Is TQM worth all the effort? In this segment, we compare the market performance of recognized quality leaders to the Standard & Poor index. This example dramatizes the superior market performance of those companies who make “quality” a key business strategy. Keeping one’s eye on the prize—superior quality—will ultimately help in a time of need. [...]