Juran President and Executive Coach Joseph A. DeFeo was recently invited by OBTS, the Teaching Society for Management Educators, to give a special webinar on the challenges of working with global clients “bent upon sustaining business with quality in a fickle world.” This is one of the first times that an OBTS webinar has addressed management training from a quality perspective, and we’re proud to be able to present this webinar in its entirety, for all those interested in learning the rules of the road from a true “road warrior”.
