J. M. Juran's major contribution to society was in the field of quality management and he is often called the "father" of quality. Perhaps most importantly, he is recognized as the person who added the managerial dimension to quality—broadening it from its statistical origins. His writings are numerous; from the first standard reference work on quality management, the Quality Control Handbook, to his memoir, Architect of Quality. We will bring you many of his articles and white papers through the e-Lifeline.
The Quality Trilogy
Dr. Juran notes several premises leading him to the conclusion that our companies need to chart new direction in managing for quality. He also notes that those who wish to chart a new course will inevitably be faced with resistance when creating a unified approach in the form of non-uniformities inherent in any company. Dr. Juran’s answer to these obstacles is a universal thought process he calls the “Quality Trilogy.” The underlying concept of the Quality Trilogy is that managing for quality consists of three basic quality-oriented processes; quality planning, quality control, and quality improvement.
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Dr. Joseph Juran, the Pioneer of Quality Management
“Whatever advances American manufacturing has made in the last 30 to 40 years, we owe to Joe Juran.” —Dr. Peter Drucker What better way to open a retrospective on Dr. Joseph M. Juran than with a quotation from another renowned visionary: Dr. Peter Drucker. Dr. Juran and Dr. Drucker, winner of AMA’s Leadership Visionary Award presented at AMA’s 80th Anniversary Leadership Forum, were lifelong friends.
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A Close Shave
In 1947 Dr. Juran had occasion to examine the test the Gillette Company was using to evaluate the quality of shaves made by razor blades. His analysis led to extensive changes in the design of the test, which in turn contributed to a remarkable improvement in shaving comfort.
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Non Pareto Principle – Mea Culpa
Years ago Dr. Juran gave the name "Pareto" to the principle of the "vital few and trivial many." On subsequent challenge, he was forced to confess that he had mistakenly applied the wrong name to the principle. This confession changed nothing – the name "Pareto principle" has continued in force, and seems destined to become a permanent label for the phenomenon.
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Dr. Juran, A Quality World, A Quality Life
The main reason quality receives the attention it does today is because of the life work of Joseph M. Juran, Ph.D., who has taken theories based in statistics and created an enduring quality manufacturing and management philosophy. Juran’s global influence is reflected in those who follow his doctrines, his numerous accolades from organizations and heads of state, and the legacy of the Juran Institute he founded in 1983. Here is a candid conversation with Joseph Juran on the past, present, and future of his field.
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