More than three decades of cross-industry global leadership.
Dr. Joseph A. DeFeo, Chairman and CEO of Juran Global, is recognized as one of the world’s leading experts on transformational change and breakthrough quality management. For 27 years, Joe has worked as a trusted adviser helping business leaders increase sales, reduce costs, and improve its customer experience through the deployment of performance excellence programs such as business process quality management, Lean, Six Sigma, strategy deployment, and change management.
Joe has ushered the Juran Institute into Juran Global to support a new age of business improvement by successfully building on universal principles pioneered by Dr. Joseph Juran nearly 60 years ago and infusing current thinking and strategies around performance excellence and transformational change.
His recent publication, Juran’s Quality Essentials for Leaders, provides a concise message delivered for leaders to teach them how to embrace quality, not fight it, to be a globally competitive enterprise. Joe provides a “Playbook and Transformation Roadmap” for success that can cut through complex issues and has made him a sought-after business advisor for industry leaders globally.
Joe has co-authored three other popular texts. The first, co-authored with Dr. Joseph M. Juran, is the 6th Edition of Juran’s Quality Handbook, The Complete Guide to Performance Excellence, which is considered the “go to” resource for quality management and performance improvement leaders. The second, co-authored with Dr. Frank Gryna, is Juran’s Quality Management and Analysis, 6th Edition, a university text used in many institutions around the world. The third is Six Sigma Breakthrough and Beyond, which was co-authored with his late mentor, Dr. William Barnard.
Joe’s belief that a relentless customer focus and integrity drives business results. He is a frequent motivational guest speaker at international conferences and has presented in more than 30 countries.